Ambulance Care Assistant

HTG-UK; Bournemouth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of non-emergency patient transport in the UK is seeking an Ambulance Care Assistant to join its team. This role emphasizes safe and compassionate transport for vulnerable patients, requiring flexibility to work shifts throughout the week. Responsibilities include safely driving patients, assisting with mobility, and maintaining vehicle checks. The role offers opportunities for training, a supportive workplace culture, and market-leading pay. Successful candidates must demonstrate compassion, reliability, and good communication skills.

Benefits

Market Leading Pay

Contractual Sick Pay

Employee Assistance Programme

Increased Holiday Allowance

Refer a Friend Scheme

Fully Funded Training and Uniform

Pension Scheme

Opportunities to Grow and Develop

Engaging Workplace Culture

Qualifications

• Must be fully flexible to work shifts on any day of the week, including weekends.
• Required to communicate clearly and kindly both in person and in writing.
• Must follow procedures and protect patient confidentiality.

Responsibilities

• Safely drive patients to and from healthcare appointments while providing care.
• Help patients with mobility needs and transferring safely.
• Communicate with patients and healthcare staff, maintaining dignity and confidentiality.
• Perform daily vehicle checks and maintain equipment cleanliness.

Skills

Caring and compassionate

Good physical fitness

Clear communication

Basic IT knowledge

Job description

Overview

Health Transportation Group UK (HTG-UK) is one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 13 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.

What Can You Expect?

You would be joining us in the role of Ambulance Care Assistant (ACA), delivering a vital service to our patients. Being a ACA is so much more than just driving. It’s about providing safe, reliable and friendly transport to vulnerable patients who need it the most.

It’s a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding. If you’re someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we’d love to hear from you.

The standard hours for this role are typically 37.5 hours per week. This is a shift-based role, you’ll work as part of a rota covering early mornings, evenings, lates and night shifts, there are fulltime relief lines also available which can fall on any day across the 7-day week, including weekends and public holidays. Shifts will vary, so flexibility is essential. We also welcome interest from candidates who may be looking for part-time hours.

Summary Of Main Duties Include

• Patient Transport & Care - Safely drive patients to and from healthcare appointments while providing reassurance, support, and compassionate care throughout their journey.
• Assisting with Mobility - Helping patients with mobility needs, including safe lifting, use of specialist equipment, and transferring patients to and from vehicles or their homes.
• Communication & Compassion - Communicating clearly and kindly with patients, families, and healthcare staff, maintaining dignity, respect, and patient confidentiality at all times.
• Vehicle Checks & Basic Administration- Carrying out daily vehicle checks, keeping all equipment clean and ready in line with Infection Prevention and Control procedures, and ensuring that any incidents and/or journey details are accurately recorded as required.

What’s In It For You?

• Market Leading Pay - with increased rates for agreed overtime
• Contractual Sick Pay - after 12 months service
• Employee Assistance Programme - delivered by the UK’s #1 EAP service- Health Assured
• Increased Holiday Allowance - after years of service
• Refer a Friend Scheme - Earn up to £500 for each friend you bring on board
• Fully Funded Training and Uniform – Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
• Pension Scheme
• Opportunities to Grow and Develop
• Engaging Workplace Culture - with regular company updates and employee of the month

We are Looking for Great People Who:

• Fully flexibility to work shifts on any day of the week, including weekends.
• Are caring and compassionate
• Have good physical fitness for moving and handling patients
• Communicate clearly and kindly both in person and in writing
• Follow procedures and protect patient confidentiality
• Stay calm under pressure
• Are reliable and punctual
• Have basic IT Knowledge

Our Commitment to Safer Recruitment

Patient safety is our priority. To uphold this commitment, we ensure all new team members undergo a thorough onboarding process and are successful in the following checks:

• Enhanced DBS Check (conducted during onboarding if successful)
• Right to Work in the UK
• Full UK Manual Driving Licence
• Satisfactory Employment and Character References
• A Satisfactory Medical Assessment
• Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.

Equal Opportunities

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the organisation’s requirements under relevant legislation
• Adhere to all relevant national and local policies, procedures, and professional codes
• Report any concerns to the appropriate authority
• Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)