Alaw Unit Team Leader

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Wales is seeking an Administration Team Leader to oversee the Alaw Unit's administration team. This role involves managing day-to-day operations, ensuring staff training and adherence to policies. Ideal candidates will have strong leadership skills, experience in healthcare administration, and be proficient in Microsoft Office. This position promises a dynamic work environment focused on quality service delivery within the NHS framework, providing essential support to both outpatient and inpatient services.

Qualifications

• Proven experience in managing an administrative team.
• Experience of handling sensitive information adhering to confidentiality principles.
• Good knowledge of RTT principles and NHS operational priorities.

Responsibilities

• Oversee day-to-day activities of the administration team.
• Manage operational and waiting list management of the Oncology and Haematology Service.
• Ensure staff are trained and appraised regularly.

Skills

Leadership & coaching skills

Strong IT & analytical skills

Report writing and presentation skills

Time management and delegation

Influencing and negotiation skills

Education

GCSE Maths and English grade C and above

NVQ Level 4 or equivalent

Tools

Microsoft Office applications

Datix, risk management software

Job description

To support the administration team within the Alaw Unit, which covers the Alaw Day Unit reception, Alaw Day Unit file library and the Alaw Ward reception, on the delivery of an accurate, confidential and efficient service. Under the management of the Administration Manager the team leader will maintain set objectives to ensure policies and procedures are developed and followed in compliance with local and national guidance and policies. To supervise and manage the administrative team to deliver a high quality service and apply best practice.

The post holder will actively engage in and support the development of new technologies and systems, enabling the delivery of modernisation plans that will enhance the administrative services within the Alaw Unit.

The post holder will ensure an efficient and effective delivery of the day-to-day activities surrounding the administration of the outpatient and inpatient administration team.

The post holder will be responsible for assisting with the day to day supervision and co-ordination of the admin team members, provide a supportive role as a clinic clerk and member of the team during periods of reduced staffing, and assist in the production of statistical and other workload analyses and audits for the Administration Manager.

The post-holder is required to work with minimal supervision and autonomy, demonstrating strong management qualities and to be open, transparent and trustworthy.

Main duties of the job

To be responsible for the operational and waiting list management of the Oncology and Haematology Service in the West, ensuring that a high-quality service is provided and maintained at all times. With the Administration Manager, assist in the planning for and delivery of new and additional workload through the effective utilisation of resources across the team ensuring that all the service is cost effective.

Direct line management to staff within area of responsibility this will include coaching, objective setting, mentoring, sickness and annual leave.

To be responsible for ensuring that all staff within area of responsibility have received regular appraisals, appropriate training (including mandatory) and development to fulfil roles.

To be responsible for ensuring that BCU polices for staff management are adhered to in area of responsibility including sickness absence, capability, recruitment and selection, grievance, and disciplinary.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge

• GCSE Maths and English grade C and above or equivalent qualification/experience
• NVQ Level 4, or equivalent qualification / work experience
• Good knowledge and understanding of principles of confidentiality
• Knowledge of RTT principles
• Evidence of continual professional development

Experience

• Experience of working with Microsoft Office application to a high level.
• High level of IT & analytical skills
• Experience of assisting with the management of staff or a service
• Experience of processing subject access requests in line with the Data Protection Act.
• Ability to handle sensitive and complex sets of information and situations
• Experience in dealing with a variety of senior people and above
• NHS experience
• Experience of assisting with the management of an operational service
• Experience and understanding of current priorities for the Health Board and the Health Records Service
• Use of Datix, risk management software

Aptitude and Abilities

• Leadership & coaching skills
• Work deductively and flexibly as part of a team to meet the needs of the service
• Strong commitment to setting and delivering service performance improvements and targets
• Influencing and negotiation skills across a range of professionals and service users
• Report writing and presentation skills
• Ability to manage time through effective delegation and make decisions on a variety of tasks establishing priority within competing demands
• Innovative thinker, with proven problem solving skills and the ability to support the implementation of change

Values

• Good personal values including patient-focused, self-motivated, hard working, courteous, respectful, helpful, compassionate and empathetic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.