Airside Ramp Team Leader-East Midlands Airport

Swissport; Diseworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading airport service provider in the UK is seeking a supervisor for operational tasks. The role involves ensuring compliance with safety standards, planning resource deployment, and fostering effective communication among teams. Ideal candidates should have supervisory experience and be adaptable, as well as able to work in various weather conditions and handle manual tasks. Strong organizational skills are essential, along with the ability to build relationships with customers and airport authorities.

Qualifications

• Experience in an aviation environment desired.
• Excellent oral and written communication skills.
• Ability to lift up to 32kg throughout a shift.

Responsibilities

• Supervise and allocate tasks.
• Plan resource deployment for operational requirements.
• Ensure compliance with safety and security procedures.
• Build relationships with customers and authorities.
• Ensure operational efficiency for flights.

Skills

Supervisory skills

Planning and organizational skills

Team collaboration

Communication skills

Proficient in Microsoft Office

Ability to work in inclement weather

Job description

The following responsibilities are associated with this job role:

• Supervise/allocate tasks including reporting absences and overtime.
• Plan and deploy resource to ensure rosters meet customer and operational requirements
• Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
• Maintain up-to-date manuals and documentation as required
• Build and maintain relationships with customers and Airport Authorities
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports
• Ensure compliance with Swissports SOPs and policies
• Ensure maximum efficiency in the operation of inbound and outbound flights
• Resolve conflict and irregularities and take appropriate action
• Responsible for maintenance of assigned equipment and materials
• Contribute/assist with local emergency plans
• Other duties as assigned
  Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to speak and understand the English language
• Ability to travel to the airport at times where public transport is not available
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather
• Able to work in a manual environment and lift up to 32kg throughout a shift if required.
• Able to work as part of a team in a challenging environment
• Previous experience working in an aviation environment is desired
• Experience of leading teams
• Excellent organisational and planning skills
• Excellent oral and written communication skills
• Proficient in Microsoft Office
• A full driving licence
• Satisfactory completion of three years continuous service typically
• Attainment of competency in all basic, intermediate and advanced tasks and duties
• Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
• Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)