Airport Operations, Policy & Procedures Specialist

Virgin holidays; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading airline in the UK seeks a Specialist in Airport Operations Policy & Procedures to join its team. This role involves supporting the development of airport manuals, ensuring operational safety, and providing guidance on compliance. A background in ramp or load control is essential, alongside strong written skills. The position offers a flexible hybrid working arrangement, fostering a supportive environment and opportunities for career development. Join a knowledgeable team that influences global operations.

Benefits

Flexible working pattern

Networking opportunities

Supportive team environment

Qualifications

• Operational grounding and mindset are essential.
• Strong attention to detail is necessary.
• Background in an operational airport or airline environment.

Responsibilities

• Build and maintain understanding of airport processes.
• Support drafting and governance of manuals.
• Translate complex regulation into practical guidance.
• Identify risks and opportunities for improvement.
• Work closely with teams to ensure safety in policies.
• Support Business Continuity Plans across stations.

Skills

Ramp or Load Control experience

Strong written skills

Experience interpreting operational or regulatory information

Curiosity and proactive approach to improving processes

Confidence working with stakeholders

Ability to analyse information

Job description

Location: Hybrid, with weekly time split between VHQ, LHR and working from home.

Hours: Full time, 37.5 hours per week

Contract type: 13 month secondment

Closing date: Tuesday 16 December, 2025

At Virgin Atlantic Airways, we believe everyone can take on the world, and it’s our vision to become the most loved travel company. As we continue our journey, this role plays an important part in supporting how we operate safely, consistently and confidently across our global airport network.

In a nutshell

We’re looking for a Specialist to join our Airport Operations Policy & Procedures team. This is a small and very knowledgeable team that sits right at the heart of the operation. You’ll work with colleagues across our global stations, supporting policy development, manual updates, compliance monitoring, operational safety and business continuity.

This role offers brilliant exposure. It is a great development opportunity where previous post-holders have moved into management. With the team now smaller there’s even more opportunity to learn, contribute to projects and shape how we operate. You’ll also benefit from a flexible working pattern and regular time at LHR to stay connected to our airport operation.

With a major manual release planned for March being prepared in February, we are targeting an end of January start date.

Day to day

As a Specialist, Airport Operations Policy & Procedures, you will:

• Build and maintain a strong understanding of above and below wing processes and use this to help shape policies and procedures
• Support the drafting, development and governance of airport manuals and controlled documents
• Provide clear, accurate guidance to stations when they need help understanding procedures or compliance expectations
• Translate complex information or regulation into practical, simple language that frontline teams can apply
• Identify risks, gaps or opportunities for improvement through audits, compliance data and station feedback
• Create briefing notes, updates and training materials to help colleagues understand what’s changing and why
• Maintain version control and change logs to ensure content is accurate and traceable
• Support the development and upkeep of Business Continuity Plans across our stations
• Work closely with Safety, Training and Airport Operations teams to ensure policies are safe, aligned and deliverable
• Take ownership of delegated workstreams and support projects across the wider operation

About you

This is a role where operational grounding and mindset are just as important as technical skill. You’ll need curiosity, strong attention to detail and the confidence to work with senior leaders who often come straight to this team for guidance.

Alongside the above, you'll need:

• Ramp or Load Control experience is essential
• Strong written skills and attention to detail
• Experience interpreting operational or regulatory information
• Background in an operational airport or airline environment
• Curiosity and a proactive approach to improving processes
• Confidence working with stakeholders at all levels
• Ability to analyse information, identify gaps and link findings back to practical solutions

What makes this role different:

• You’ll join a friendly, supportive team with deep operational expertise
• A great mix of documentation work, collaboration and hands‑on operational understanding
• Strong networking opportunities across stations and senior leadership
• Real influence in shaping how we deliver safe and consistent operations globally
• A flexible hybrid working pattern that suits those looking for more balance away from full shift work

If this sounds like you and you want to unlock your potential with us, we’d love to hear from you!

Be yourself – Our differences make us stronger

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world – no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, [e-mail] feeling confident that we’ve got your individual considerations covered.

Our recipe for Leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here