Airport Operations Lead: Check-in, Gates & VIP Service

Gulf Air Group; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An international airline is seeking an Airport Duty Officer at Gatwick Airport to oversee customer handling operations ensuring the highest standards of service are met. Responsibilities include directing staff, managing passenger issues, and liaising with various airport departments. Candidates should have a minimum of five years in relevant experience and possess an Ordinary National Diploma or equivalent qualification. This is a great opportunity to work in a dynamic environment during a significant period of growth for the airline.

Qualifications

• Minimum 5 years of relevant experience.

Responsibilities

• Oversee all customer handling areas ensuring high standards.
• Assign pre-flight duties and conduct de-briefing.
• Direct Check-in staff in handling passengers and irregularities.
• Establish good working relationships with various airport entities.
• Ensure compliance with company safety and security standards.

Education

Ordinary National Diploma or equivalent

Job description

An international airline is seeking an Airport Duty Officer at Gatwick Airport to oversee customer handling operations ensuring the highest standards of service are met. Responsibilities include directing staff, managing passenger issues, and liaising with various airport departments. Candidates should have a minimum of five years in relevant experience and possess an Ordinary National Diploma or equivalent qualification. This is a great opportunity to work in a dynamic environment during a significant period of growth for the airline.