Air Conditioning Engineer

Mitsubishi Electric; Hartford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology provider in the United Kingdom seeks to hire a Technical Support Specialist to deliver on-site support across a range of Mitsubishi Electric products. This role requires excellent customer service skills, technical knowledge, and the ability to work under pressure. The ideal candidate will hold relevant certifications and have experience with electrical and electronic components. Competitive benefits and flexible working options are offered.

Benefits

Generous annual leave allowance

Flexible Working options

Pension

Life Assurance

Group Income Protection Scheme

Private Medical and Dental Insurance

Employee Assistance Programme

Qualifications

• NVQ Level 3 in Refrigeration and Air Conditioning.
• Category 1 F-Gas (City & Guilds 2079).
• IOSH, or equivalent, safety qualification.
• IT literate with product engineering software and Microsoft packages.
• Competent to work alone or as part of a team.
• Ability to work under pressure and use own initiative.

Responsibilities

• Deliver on-site technical support for Mitsubishi Electric products.
• Manage calendar and bookings for customer satisfaction.
• Problem-solve and provide conclusions and recommendations.
• Produce technical reports that are timely and complete.
• Comply with Health & Safety regulations.
• Engage positively with other areas of the business.
• Develop technical knowledge of products and safe working practices.

Job description

Overview

The primary purpose of the role is to deliver on-site technical support across the complete range of LES Commercial Mitsubishi Electric products, both current and existing. On-site support is generally provided in four key areas which are:

• Commissioning
• Health Checks
• Fault Finding
• Investigative Works

Our goal is to deliver exceptional levels of customer service and to be a solutions provider in all areas of the role.

Responsibilities

• Perform all key activities in-line with department standards and company principles.
• Proactively manage your calendar and bookings to ensure the highest level of customer satisfaction post visit.
• Effectively problem solve ensuring each activity results in clear conclusions and recommendations.
• Produce concise, well written technical reports that are submitted on time and in full.
• Act in a polite and courteous manner always, providing exceptional levels of customer support when dealing with customers, both on and off site.
• Always comply with Health & Safety in the course of your duties and support the administration team in the creation of risk assessments and method statements that adhere to this.
• When liaising with other areas of the business engage positively with outcomes focused on customer centricity and a 'best in industry' service.
• Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained.
• Experience working with Electrical and Electronic components and can demonstrate safe working practices.

Qualifications

• NVQ Level 3 in Refrigeration and Air Conditioning
• Category 1 F-Gas (City & Guilds 2079)
• IOSH, or equivalent, safety qualification
• IT literate with product engineering software and Microsoft packages - Outlook, Excel, Word.
• Competent as working alone or as part of a team.
• Ability to work under pressure and use own initiative.

Benefits

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi's very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including Eldercare & Best Doctors.