AI Training & Content Specialist - Fintech Growth & Equity

Sling Money; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A fintech startup in Greater London is seeking a Content & AI Training Specialist to enhance user support through high-quality knowledge resources and AI training. The ideal candidate has over 2 years of experience in customer support and excels in content creation and technical writing. Responsibilities include maintaining FAQs, developing internal documentation, and optimizing AI systems for improved accuracy. This role offers a competitive salary, growth opportunities, and a collaborative work environment.

Benefits

Competitive salary and equity package

Professional growth opportunities

Innovative work environment

Qualifications

• 2+ years of experience in customer support or related field.
• Exceptional writing and editing skills.
• Familiarity with fintech products or blockchain is a plus.

Responsibilities

• Create and maintain external FAQs and help center articles.
• Train AI systems to improve accuracy and coverage.
• Collaborate with teams to ensure documentation is up-to-date.

Skills

Training AI tools

Technical writing

Content creation

Analytical skills

Collaborating with teams

Job description

A fintech startup in Greater London is seeking a Content & AI Training Specialist to enhance user support through high-quality knowledge resources and AI training. The ideal candidate has over 2 years of experience in customer support and excels in content creation and technical writing. Responsibilities include maintaining FAQs, developing internal documentation, and optimizing AI systems for improved accuracy. This role offers a competitive salary, growth opportunities, and a collaborative work environment.