AI Program Manager

Adobe, Inc.; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in London seeks an AI Program Manager to oversee the governance of complex GenAI deployments. The ideal candidate has 5-10 years of experience in technical program management and excels in Agile methodologies. Responsibilities include tracking delivery KPIs and managing cross-functional teams. This role is vital in transforming how companies deliver AI-powered content services.

Qualifications

• 5-10+ years' experience in technical program management or delivery leadership.
• Outstanding at creating a customer-centric culture.
• Experience leading partners using Agile methodologies.
• High attention to detail and strong presentation skills.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Own governance of complex GenAI deployments for enterprise customers.
• Track delivery KPIs including customer satisfaction and solution performance.
• Lead status meetings and executive updates.
• Proactively manage scope changes and program risks.
• Align cross-functional teams around clear goals and timelines.

Skills

Technical program management

Customer-centricity

Agile methodologies

Cross-functional collaboration

Presentation skills

Problem-solving

Attention to detail

Education

Bachelor's degree or equivalent work experience

Project Management certification

Tools

Jira

Confluence

Workfront

SharePoint

Miro

Job description

Overview

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Join our "DevOps for Content" revolution as we partner with global brands and agencies to transform their end-to-end creative workflows—from ideation to activation—to deliver AI-powered content services with speed, scale, and governance.

Through an AI-first experimentation approach and deep expertise in both first-party and third-party AI models, we develop new applications, platforms, and scalable patterns that unlock the GenAI-powered Content Supply Chain. We function as a continuous product innovation engine—feeding repeatable customer solutions straight into the product roadmap to accelerate product-led growth.

As an AI Program Manager, you will orchestrate people and processes to ensure the successful execution of our most complex GenAI engagements across Adobe and non-Adobe solutions. You have proven experience successfully launching complex digital transformations and AI applications to market—on time and on budget. You are adept at managing creative and technical resources and customers of varying levels. You can see the forest and trees to identify and manage program risks and opportunities proactively. If you thrive in start-up environments—scaling products from prototype to production, pushing innovative research into real-world use cases, and owning product & business outcomes—you'll fit right in here!

What You'll Do

• Own the end-to-end governance of complex GenAI deployments involving Adobe and non-Adobe teams for enterprise customers
• Responsible for ensuring implementations are designed to meet articulated business objectives and that accurate tracking mechanisms for objectives are established early in the program
• Track delivery KPIs: business impact/value realization, adoption, customer satisfaction, solution performance, and on-time launch
• Lead regular status meetings, retrospectives, and executive updates
• Proactively manage scope changes and program risks. Develop mitigation plans of critical issues to leadership for visibility and timely resolution. Ensure that core business objectives are focused on within time and budget constraints
• Align cross-functional teams around clear goals, timelines, and outcomes

What You Need to Succeed

• 5-10+ years' experience in technical program management, consulting, or delivery leadership. Experience includes senior program orchestration responsibilities leading large, global initiatives/programs.
• Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are outstanding at creating a culture of customer-centricity among your team and your extended ecosystem.
• Experience leading multiple partners involved in solving sophisticated problems using Agile methodologies
• Extraordinary cross-functional collaborator; Inventive problem-solver who can lead key partners to tackle business problems beyond assigning tasks and taking minutes
• High attention to detail; Strong presentation skills, both verbal and written; ability to present effectively at all levels
• Is a motivated, self-starter who can make progress quickly even when there is ambiguity
• Must have the ability to thrive in a fast-paced, dynamic, demanding, and fluid environment and maintain a can-do demeanor
• Experience with Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools)
• Familiarity with GenAI concepts: LLMs, RAG, embeddings, prompt engineering, model fine-tuning
• Bachelor's degree or equivalent work experience required
• Certification in project/program management (e.g., Project Management Institute's PMP) desired

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