Aftersales Manager

The Recruitment Solution; Gorleston-on-Sea; On-site; GBP 40,000 - 55,000; Full time

Job summary

A dynamic dealer group in the Norfolk area is seeking an experienced Aftersales Manager to lead their team. In this role, you will ensure high customer satisfaction while managing performance metrics. Candidates should have a passion for customer service and experience in developing teams. A great working environment and opportunities for progression are part of the offer.

Benefits

Great working environment

Well respected dealer group

Good benefits package

Opportunity to progress within group

Qualifications

• Proven track record in delivering customer service results.
• Experience in developing and leading teams in a dealership environment.
• Strong knowledge of performance indicators.

Responsibilities

• Lead and develop a team of Technicians and Service Advisors.
• Ensure high levels of customer satisfaction.
• Produce daily/weekly activity and financial reports.

Skills

Customer service

Team development

Performance management

Job description

Aftersales/Service Managers, do you want to work for a privately owned, dynamic and expanding dealer group? Our client is currently looking to recruit an experienced, hands‑on Aftersales Manager for their franchised dealership based in the Norfolk area.

If you have a passion for customer service and can show a track record of delivering results and developing a team, this is a great opportunity for you. This is a genuine opportunity to take on a fresh and exciting challenge and be part of a forward‑thinking organisation.

Why apply for this Aftersales Manager's job:

• Great working environment
• Well respected dealer group
• Good benefits package
• Opportunity to progress within group

Responsibilities

• As an ambassador for the brand, you will be knowledgeable, courteous, outgoing, resolute, and eager to learn.
• You will be responsible for leading and developing a team of highly skilled Technicians, Service Advisors and Parts people.
• Ensure that a high level of customer satisfaction is always maintained.
• Manage productive activity which is measured by strict performance indicators and profit defined success margins.
• Keep a tight watch on expenses and produce daily/weekly activity and financial reports.
• Provide guidance and training to each team member to improve their performance and to ensure that all staff are doing their jobs effectively and confidently, collaborating as a team.

To find out more or to apply for this vacancy you can email (url removed) or contact Daniel Walton directly on (phone number removed) or directly on (phone number removed).