Aftersales & Customer Care Coordinator – Housing

Lovell; Bartley Green; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing services provider in the United Kingdom is offering an exciting opportunity for a Customer Service Co-ordinator to join their team. The successful candidate will leverage their customer service experience in the housing sector to provide essential aftersales support. Responsibilities include resolving enquiries, defects, and complaints while maintaining a high standard of communication and problem-solving skills. This full-time role includes competitive benefits and is situated in Bartley Green.

Benefits

26 days holidays plus ability to purchase additional holiday

Annual bonus linked to company performance

Private medical insurance

Life Assurance

Pension

Digital GP and Employee assistance programme (EAP)

Sharesave scheme

Qualifications

• Previous customer service experience in the housing sector.
• Ability to communicate effectively with customers and subcontractors.
• Proven problem-solving skills to diagnose issues.

Responsibilities

• Provide effective aftersales service for customer enquiries.
• Resolve defects and complaints within stipulated timescales.
• Reduce aftersales costs through effective coordination.

Skills

Customer service experience

Problem-solving skills

Communication skills

Ability to work on own initiative

Accuracy in work output

Competency in MS Office

Knowledge of CRM Microsoft Dynamics

Job description

A leading housing services provider in the United Kingdom is offering an exciting opportunity for a Customer Service Co-ordinator to join their team. The successful candidate will leverage their customer service experience in the housing sector to provide essential aftersales support. Responsibilities include resolving enquiries, defects, and complaints while maintaining a high standard of communication and problem-solving skills. This full-time role includes competitive benefits and is situated in Bartley Green.