Aftercare Engineer

Orion Electrotech Sales; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading engineering firm in Greater London is seeking an Aftercare Engineer to become a trusted technical advisor to international clients, ensuring customer satisfaction through effective solutions. The role requires a background in mechanical or electrical engineering, excellent communication skills, and experience in customer support. This position offers a competitive salary, commission, and benefits, along with a friendly working environment with an early finish on Fridays.

Benefits

Competitive salary with commission

25 days holiday plus bank holidays

Early Friday finish

Company life insurance

5% pension contribution

Income protection after three years

Access to an Independent Financial Adviser

Qualifications

• Background in mechanical or electrical engineering.
• Strong understanding of technical drawings.
• Experience in Aftercare or customer support.

Responsibilities

• Act as the primary contact for global customers.
• Diagnose issues and provide technical documentation.
• Manage small-to-medium projects and coordinate resources.
• Prepare commercial proposals and negotiate terms.

Skills

Mechanical or electrical engineering background

Ability to read technical drawings

Strong Microsoft Office skills

Experience with ERP / MRP systems

Previous experience in Aftercare or technical customer support

Job description

Aftercare Engineer Automation 37-Hour Week with Early Friday Finish Are you an engineer who thrives on solving problems and building lasting relationships with customers? Join a specialist manufacturer with a global footprint, where your technical expertise will directly impact customer satisfaction and business growth.

Submit your CV and any additional required information after you have read this description by clicking on the application button.

We’re looking for a hands‑on Aftercare Engineer with a solid grounding in mechanical or electrical engineering, ideally gained in a manufacturing setting.

This is not just a support role.

Its a chance to become a trusted technical advisor to international clients, helping them get the most out of complex machinery through upgrades, refurbishments, and tailored solutions.

Responsibilities

• Act as the primary contact for global customers, from initial enquiry to final proposal.
• Diagnose issues, identify spare parts, and provide clear, accurate technical documentation.
• Spot opportunities for upgrades, repairs, and modpacks, and convert them into revenue.
• Prepare commercial proposals and negotiate terms that benefit both the customer and the business.
• Manage small‑to‑medium projects, coordinating resources and timelines.
• Maintain accurate records in Epicor and Salesforce to ensure smooth internal processes.
• Collaborate with the Head of Commercial to grow Aftercare services.
• Support procurement by sourcing components that protect and improve margins.

Qualifications

• Mechanical or electrical engineering background.
• Ability to read and interpret technical drawings.
• Strong Microsoft Office skills.
• Experience with ERP / MRP systems.
• Previous experience in Aftercare or technical customer support.

Nice-to‑Have

• Knowledge of international import / export processes.
• CAD familiarity.
• Experience in the manufacturing sector.
• Additional language skills, especially French or Spanish.

Who You Are

• A confident communicator who builds trust with customers.
• Detail‑oriented and process‑driven.
• Commercially aware and comfortable discussing pricing and margins.
• A collaborative team player who is proactive and adaptable.
• Organised, analytical, and always thinking ahead.

Offer

• Competitive salary with commission and discretionary bonus.
• 25 days holiday plus bank holidays.
• Early finish every Friday.
• Company life insurance at six times your salary.
• 5% pension contribution.
• Income protection after three years of service.
• Access to an Independent Financial Adviser.

Hours

Monday to Thursday 8:00am–4:30pm, Friday 8:00am–1:00pm.

Location

Office‑based role in Bedford.

Apply

'Apply Now' or reach out to Ellie @ Orion Electrotech INDKAd02fcfcb-6df4-40ee-95cf-3eb059ce3173