Adult Advice Team Leader

Exeter College; Exeter; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent educational institution in Exeter is seeking an Adult Advice Team Leader to lead a team and ensure delivery of excellent guidance for adult learners. Key responsibilities include coordinating events, collaborating with academic teams, and developing marketing strategies. Candidates should have proven leadership experience and strong customer service skills. This role offers generous holidays and a comprehensive benefits package.

Benefits

Generous holiday allowance

Superb pension scheme

Counselling services

Discounted shopping

Spa treatments

Electric car benefits

Paddleboarding opportunities

Qualifications

• Experience in leading a team and coordinating events.
• Excellent customer service skills and ability to build relationships.
• Highly organized and adept at managing data and planning ahead.
• Confident using IT and digital tools for data analysis.
• Strong communicator with a supportive leadership style.

Responsibilities

• Lead and develop the Adult Advice Team to provide excellent guidance.
• Coordinate recruitment activities and events.
• Create marketing campaigns to engage adult learners.
• Collaborate with faculties to ensure a smooth learner journey.
• Drive service improvements based on feedback.

Skills

Team Leadership

Customer Service

Organizational Skills

IT Proficiency

Communication Skills

Job description

Overview

We hope that one of the buttons below will help you. Adult Advice Team Leader will ensure prospective and current adult learners receive excellent information, advice and guidance. You’ll lead a team, promote our adult learning opportunities, and help learners take their next step with confidence.

We are looking for someone who can

• Lead, support, and develop the Adult Advice Team to deliver excellent information, advice & guidance services
• Coordinate recruitment activities including open events, interviews, and enrolment
• Work with Marketing to create campaigns and communications that engage adult learners
• Collaborate with academic faculties, admissions, and student services to ensure a smooth learner journey
• Manage performance and drive service improvements based on feedback and changing priorities
• Build links with local employers and external partners to promote our adult learning and higher education provision

We’re looking for someone who can demonstrate the following

• Experienced in leading a team and coordinating events
• Brilliant at customer service and building relationships
• Highly organised and able to manage data, plan ahead and deliver results
• Confident using IT and digital tools to analyse and present information
• A strong communicator with a supportive leadership style

Benefits

We offer incredibly generous holidays and a superb pension scheme. You’ll also receive a package of benefits, including free counselling and discounted supermarket shopping, spa treatments, electric cars and paddleboarding. Read more on our careers page.

Applying for the role

If you’re reading this on our website, click on the apply button below. If you’re reading this advert on another site, visit our vacancies page. The closing date for receipt of completed applications is 28th September at midnight. Interviews will be held in Exeter on 6th October. No CVs or agencies please.

Everyone’s welcome to apply for a role here, regardless of personal characteristics, including race, age, gender, religion, ability, disability, or sexuality. We follow safeguarding and welfare of all our students and safer recruitment guidance. If you’re successful, you’ll be required to complete pre-employment checks including an enhanced DBS check and satisfactory references. All posts are exempt from the Rehabilitation of Offenders Act 1974; Certain spent convictions and cautions are protected and need not be disclosed, as described in the MOJ guidance.

*the paid holidays quoted include at least 7 Christmas closure days and 8 bank holidays

Next steps

Login to Apply. We reserve the right to bring forward the closing date if there is sufficient interest. AoC Jobs postings may be handled directly by the college or employing organisation. If you would like to hear about interim or permanent roles handled by AoC Recruitment, please send your CV to the designated email and a team member will be in touch.

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