Adminstrator

Route1; Brighouse; On-site; GBP 22,000 - 26,000; Full time

Job summary

A dynamic company in Brighouse is looking for an Administrator to join their Sales and Customer Service team. The role involves being the first point of contact for customers, managing inquiries, processing orders, and actively participating in telesales and account management. The ideal candidate will possess excellent communication skills, a strong customer focus, and the ability to adapt to various situations. This position offers a competitive salary and bonuses based on performance.

Qualifications

• Proficient in handling customer enquiries and processing orders efficiently.
• Strong communication skills and a confident telephone manner.
• Ability to research potential new customers.

Responsibilities

• Handle incoming calls and enquiries professionally.
• Process customer orders accurately.
• Monitor deliveries to ensure customer satisfaction.
• Build relationships with existing customers.
• Promote products via telephone and email.
• Make outbound calls to generate new business.

Skills

Excellent communication and interpersonal skills

Confident telephone manner

Strong customer focus

Natural sales ability

Job description

Administrator - Brighouse - Up to £26k + Bonus

Join my client's dynamic Sales and Customer Service team as an Administrator. You'll be the first point of contact for our customers handling enquiries, processing orders efficiently, and ensuring every interaction exceeds expectations. You'll also take an active role in telesales, account management, and uncovering new business opportunities to help drive our success.

Key Responsibilities

• Handle incoming calls and customer enquiries in a professional and timely manner
• Process customer orders accurately and efficiently
• Monitor and follow up on deliveries to ensure customer satisfaction
• Provide information on product availability, pricing, and stock levels
• Build and maintain strong relationships with existing customers
• Promote and sell our full range of products via telephone and email
• Make proactive outbound calls to generate new business and support sales growth
• Research potential new customers for the external sales team using online tools
• Support the wider Sales Team with administrative tasks as needed

Skills & Experience

• Excellent communication and interpersonal skills
• Confident and professional telephone manner with a natural sales ability
• Strong customer focus and ability to adapt to different situations

Experience using C...