Administrator / Receptionist | Kent Community Health NHS Foundation Trust

Kent Community Health NHS Foundation Trust; Deal; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Deal seeks a friendly and organized Receptionist to be the first point of call for patients at Deal Hospital. Responsibilities include managing patient bookings, handling phone calls, and assisting with administrative tasks. The ideal candidate should have at least 2 GCSEs and one IT qualification, along with strong organizational skills and a full UK driving license. This role may involve working at other locations and flexible hours, including weekends.

Benefits

Outstanding CQC rating

Supportive team

Opportunities for career pathways

Encouragement of diversity, equity and inclusion

Qualifications

• 2+ GCSE’s A-C or equivalent and at least one IT qualification.
• Experience in a busy patient/public focused environment.
• Excellent skills in Microsoft Office, Word and Excel.

Responsibilities

• Answer and direct phone calls from patients and staff.
• Book patients into computer systems and manage patient flow.
• Assist the senior team with administrative tasks.
• Communicate patient concerns to relevant staff.
• Work flexible hours, including weekends and public holidays.

Skills

Organisational skills

Time-management skills

Microsoft Office skills

Customer service experience

Ability to work independently

Education

2+ GCSE’s A-C (or equivalent)

IT qualification within the last 10 years

Job description

Job Overview

We are looking for a friendly and organised Receptionist to join our team at Deal Hospital. You will be the first point of call for patients visiting our urgent treatment centre, booking patients into all computer systems, supporting the senior team with admin tasks and informing staff of any concerns about patients waiting. The role may also require working shifts at Royal Victoria Hospital, Folkestone.

Key Responsibilities

• Answer and direct phone calls from patients and staff.
• Book patients into computer systems and manage patient flow.
• Assist senior team with administrative tasks.
• Communicate any patient concerns to relevant staff.
• Work flexible hours, including weekends and public holidays (Christmas, Boxing Day, New Year’s Eve).

Qualifications and Skills

• 2+ GCSE’s A‑C (or equivalent) and at least one IT qualification within the last 10 years; if not, willingness to undertake NVQ qualifications.
• Proven experience in a busy patient/public focused environment.
• Excellent Microsoft Office skills, including Word and Excel.
• Strong organisational and time‑management skills.
• Ability to work independently and on initiative.
• Full UK driving licence where driving is a requirement of the role.

Working Pattern & Benefits

• Additional working pattern: 4 x 6 hours.
• Commutes across the Kent and Medway area – role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB).
• Enjoy an outstanding CQC rating, a supportive team and opportunities for career pathways.
• We pride ourselves on diversity, equity and inclusion and encourage applications from all backgrounds.
• Vaccination is highly encouraged for roles that involve direct patient contact.

Contact

For an informal chat please call Elaine Anderson, Operational Lead (SKC UTC’s / Vicky Bates, Clinical Team Leader) at 01303 854494.

EEO Statement

We ask for information about your protected characteristics on our application forms. This information is not visible to anyone involved with shortlisting or interviewators, unless you opt to be considered under the guaranteed interview scheme due to disability. Short‑listers will see two ticks alongside your application to ensure we apply the principles of the scheme. We collect data to ensure we attract diverse applicants, provide equitable career opportunities and support our journey to a Great Place to Work.