Administrator / Receptionist

Oxford Health NHS Foundation Trust; Swindon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A public health organization in Swindon seeks an Administrative Assistant to provide comprehensive support to the CAMHS team. Responsibilities include managing patient interactions, maintaining clinical data, and facilitating meetings. Ideal candidates will be professional, adaptable, and committed to working within a diverse, inclusive environment. The role offers excellent training and development opportunities and 27 days of annual leave, plus bank holidays that increase with service. Opportunities for career progression exist within the organization.

Benefits

27 days annual leave, rising to 33 days

NHS Discount across various sectors

Competitive pension scheme

Lease car scheme

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Provide general administrative support to the CAMHS team.
• Welcome patients and visitors with a professional reception service.
• Conduct secretarial duties, including minutes and document distribution.
• Handle emails, phone calls, and written inquiries confidentiality.

Responsibilities

• Use various software systems to maintain accurate clinical data.
• Respond to communications efficiently and sensitively.
• Support team meetings by arranging schedules and taking notes.

Job description

Responsibilities

• Provide general administrative support to the CAMHS team, including typing letters, updating records, and managing supplies.
• Welcome patients and visitors with a polite and professional reception service when required.
• Support meetings by arranging schedules, taking notes or minutes, and distributing documents as needed.
• Respond to emails, phone calls, and written enquiries in a confidential, sensitive, and efficient manner.
• Use various software systems to maintain accurate clinical data and ensure patient records are kept up to date.

Additional Information

• All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
• Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
• We’re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.
• Employees are expected to undertake mandatory and statutory training related to their role.
• We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
• We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential.
• All our employees are committed to demonstrating their behaviour our core values – safe, caring and excellent.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
• Oxford is a world‑renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary Care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing.

Application Process

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

AI Tools Policy

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Benefits and Conditions

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants, and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team