Administrator/ Receptionist

Royal Mail Group; Glasgow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading postal services company in Glasgow is seeking a part-time Administrator/Receptionist. Responsibilities include managing visitor access, performing administrative duties, and providing excellent customer service. The ideal candidate will have previous experience in a similar role and be flexible with their working hours. This position offers a competitive hourly rate and the opportunity to work in a supportive environment. If you're looking for a rewarding role that contributes to a vital service, we want to hear from you.

Benefits

On-site parking

Annual leave

Bank holidays

Qualifications

• Previous receptionist and customer-facing experience required.
• First aid trained/SIA licence or willingness to undergo training.
• Good telephone manner and customer service skills.

Responsibilities

• Greet and manage all visitors.
• Operate the telephone system.
• Perform general administrative tasks.
• Control access to the site.
• Act as key contact for customer liaison.

Skills

Receptionist experience

Administrative skills

Customer service

Flexibility

Time management

Tools

MS Office

Email systems

Job description

Job reference number 333159

Administrator/ Receptionist

£12.71 per hour, 22.5 days annual plus bank holidays, on site parking

Part time, 20 hours per week, 08.30 - 12.30

Permanent

Glasgow Mail Centre, St Rollox Business Park, G21 1AA

Glasgow Mail Centre has a vacancy for a Receptionist / Administrator to deliver a professionally managed visitor experience and provide essential administrative support.

The role

As the first point of contact to visitors and employees you will:

• Greet and manage all visitors, ensuring a warm and professional welcome
• Operate and manage the telephone system, maintain local telephone directories and signing‑in procedures
• Perform general administrative tasks including fault reporting, room bookings and conference arrangements
• Control access to the site, including gate control and manage security passes
• Act as a key contact point for customer liaison and fault reporting

Attendance: 08.30 – 12.30 Monday to Friday. A degree of flexibility is needed as during periods of sick/annual leave you will be required to cover the afternoon reception duties until 16.30.

Skills and experience required

• Previous receptionist, admin and customer‑facing experience
• First aid trained/SIA licence or a willingness to undertake training
• Experienced in MS Office and email systems
• Excellent telephone manner and customer service skills
• Flexibility with attendance and able to cover the afternoon reception duties until 16.30 during annual leave periods (5 weeks per year)
• Strong time management and prioritisation skills

Glasgow Mail Centre has free on site parking and good public transport links (Barnhill train station approx 5 minutes walk).

Closing Date

Sunday 28th December. Please note, this advert may close early if the appropriate number of applications has been reached.

About Us

Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites.

We pride ourselves in working to the highest standards of both technical assurance and customer service. It's our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week.

Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving.

Royal Mail Property & Facilities Solutions employs 3,000 employees and is owned by Royal Mail Group Ltd.

Next Steps

Trust is the foundation of RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/