Administrator

Central and North West London NHS Foundation Trust; Southall; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major healthcare organization in Southall is seeking a Senior Administrator to support a team in Ealing Children's Services. The role involves managing administrative functions and supervising staff while ensuring effective patient care coordination. The successful candidate must have strong IT skills and supervisory experience. This is a permanent position offering 37.5 hours per week, providing a supportive work environment focused on professional development.

Qualifications

• Experience in administration, supervisory responsibilities or management of a team.
• Good IT skills with the ability to analyse and interpret data.
• Knowledge of SystmOne database and experience with Microsoft Suite is advantageous.
• Strong communication and interpersonal skills.

Responsibilities

• Lead responsibility for the administration and delegation of tasks.
• Coordinate requests for therapists and Paediatricians.
• Supervise administrative staff and ensure effective support.
• Coordinate multidisciplinary clinics and maintain team diaries.
• Ensure patients are seen within waiting time targets.
• Process and analyse data requests from clinicians and managers.

Skills

Good time management skills

Customer focused

Excellent telephone manner

Proven IT skills

Strong communication skills

Interpersonal skills

Tools

SystmOne database

Microsoft Suite

Job description

Overview

The successful applicant will work with members of the administration team supporting clinicians, therapy staff and Paediatric Consultants. He/She will have responsibility for monitoring and supporting the admin pathway, therefore will need to possess good time management skills, be self-motivated with a positive attitude. In addition to these skills all Senior administrators must be customer focused, have an excellent telephone manner with proven IT skills. Knowledge of SystmOne database as well as having experience in Microsoft Suite of programmes would be advantageous. We reserve the right to close this advert early if we receive a high volume of applications. Please apply as soon as possible. The post holder will work as part of the Ealing Children\'s Services administration team to provide a highly effective and competent level of administration support to the smooth running of Ealing\'s Child Health Services. He/She will co-ordinate the administrative functions of the Paediatric pathways on a day to day basis working closely with Therapy leads, Paediatric Consultants and broader clinical team to ensure effective administrative support. The post holder will supervise a small team of administrative staff. This includes managerial supervision, delegation of tasks and responsibility for setting objectives for development. This role may include the day to day management of Education Health and Care Plans database and communications to and from the Local Authority. The post holder will be expected to assist in the organisation of the workloads and support audit and preparation of reports. The post holder is responsible for managing their own workload with a flexible and adaptable approach to the job role in order to meet the changing service needs. The post holder will have excellent interpersonal skills and have ability to communicate effectively and manage staff. In addition, the post holder must possess good IT skills and be able to analyse and interpret data.

Responsibilities

• Taking on lead responsibility for the administration and delegation of tasks as appropriate
• Co-ordinate: being a staff contact point, organising EHCP requests for therapists and Paediatricians in addition to day-to-day work supporting a team
• Provide input into the development and maintenance of Standard Operating Procedures for the services for which the post holder holds the primary responsibility
• Supervise named administrative staff as required, ensuring that staff provide the best possible level of support to clinicians. This includes managerial supervision, delegation of tasks and responsibility for appraisal
• Coordinate multidisciplinary clinics and meetings including maintenance of spreadsheets, team diaries, appointments, cancellations and room bookings as appropriate
• Be aware of patients waiting times for allocated services by ensuring patients are re-booked and seen within waiting time targets and as necessary for clinical urgency, and escalate to the Team Leader or Service Manager if this is not possible
• Process and analyse urgent and non-urgent data requests from clinicians and senior managers

Qualifications

• Experience in administration, supervisory responsibilities or management of a team
• Good IT skills with the ability to analyse and interpret data
• Knowledge of SystmOne database and experience with Microsoft Suite is advantageous
• Strong communication and interpersonal skills

Details

This is a permanent position within the service for 37.5 hours per week, Monday to Friday with some flexibility on work days/hours. Ealing Children\'s Services provide medical and therapy support to children and young people 0-19 years in the London borough of Ealing. The successful applicant will be joining a friendly, forward-thinking team and will need to demonstrate resilience, identify areas for improvement, work to deadlines and use their initiative to manage conflicting priorities. There is a well-established support, supervision and appraisal system in place which enables the successful candidate to enhance their personal development plan.