Administrator

Mears Group; Greater London; On-site; GBP 28,000; Full time

Job summary

A leading housing and maintenance services provider in Greater London is seeking an organized Administrator to support their operational team. Key responsibilities include administrative support, maintaining accurate records, and engaging with stakeholders. Applicants should have strong IT skills, excellent communication, and a background in administration. This full-time role offers a competitive salary and benefits including annual leave and a pension scheme. The position is located in Tower Hamlets and entails 42.5 hours per week.

Benefits

25 days annual leave plus bank holidays

Leading pension scheme

Annual Mears Fun Day

Volunteering leave

Staff perks with Mears Rewards

Family friendly policy

Qualifications

• Strong IT skills, particularly in Microsoft Office and job management systems.
• Good telephone manner and excellent communication skills.
• Previous experience in administration, preferably in repairs and maintenance.

Responsibilities

• Provide administrative support to the operational team and Partnering Manager.
• Engage professionally with colleagues, residents, and external stakeholders.
• Maintain accurate paperwork and ensure records are up to date.
• Produce management reports, including profit percentages and performance updates.
• Build effective relationships with supervisors and contractors.

Skills

Strong IT skills

Good telephone manner

Excellent communication skills

Previous experience in administration

Background in repairs and maintenance

Experience in call handling

Tools

Microsoft Office

Job management systems

Job description

Annual salary: up to £27,077.51

Administrator

Location: Tower Hamlets

Contract: Full-time, Permanent

Hours: 42.5 hours per week, Monday – Friday, 08:00am‑05:00pm

Salary: Up to £27,077.51 per annum

About Us

Mears Group is one of the UK’s leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.

About The Role

We are looking for a confident and organised Administrator to join our dedicated team in Tower Hamlets. You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues.

Responsibilities

• Provide administrative support to the Operational team and Partnering Manager
• Engage with colleagues, residents, and external stakeholders professionally via phone and email
• Raise and process orders, ensuring correct certification for each property
• Maintain accurate paperwork, ensuring jobs are coded correctly and records are up to date
• Produce reports for management, including profit percentages and performance updates
• Build effective working relationships with supervisors, housing teams, and contractors to ensure efficient service delivery
• Support the team with scheduling, record‑keeping, and general administration

Role Criteria

• Strong IT skills, including Microsoft Office and job management systems
• Good telephone manner
• Excellent communication skills
• Previous experience or background in administration
• Background in repairs and maintenance
• Experience in call handling

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day – our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policy

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:
Laura Bourne ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.