Administrator

Manchester University NHS Foundation Trust; Eccles; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking proactive SPOA Administrators. The role involves managing timely and accurate referral and appointment bookings to ensure seamless access to community health services. Candidates should have proven administrative experience, strong communication skills, and excellent organisational abilities. This position offers opportunities for development and is part of a collaborative culture focused on delivering exceptional patient outcomes.

Benefits

Opportunities for development and progression

Supportive and innovative team environment

Responsibilities

• Manage referral and appointment bookings efficiently from receipt to booking.
• Liaise with clinicians, patients, and a variety of stakeholders.
• Follow established SPOA and LCO referral pathways.

Skills

Proven administrative experience in a healthcare or customer service environment

Strong communication and interpersonal skills

Ability to work independently and make decisions within defined procedures

Excellent organisational skills and attention to detail

Proficient in using IT systems and managing digital workflows

Job description

Join our Single Point of Access (SPOA) team and help improve access to vital community health services across Manchester and Trafford.

We are looking for proactive and efficient SPOA Administrators to support the delivery of timely, accurate, and compassionate referral and appointment bookings management.

As the first point of contact for referrers and service users, you will play a vital role in ensuring seamless access to community health services.

What We’re Looking For

• Proven administrative experience in a healthcare or customer service environment
• Strong communication and interpersonal skills
• Ability to work independently and make decisions within defined procedures
• Excellent organisational skills and attention to detail
• Proficient in using IT systems and managing digital workflows

Why Join Us?

• Be part of an innovative, supportive, and forward-thinking team
• Opportunities for development and progression within the Manchester/Trafford LCO
• Help shape the way local people access community healthcare

You will work across neighbourhood and nursing services, AHP-led and specialist services, and urgent care services within Manchester and Trafford. The role includes following established SPOA and Local Care Organisation (LCO) referral pathways, liaising with clinicians, patients, carers, and a wide range of stakeholders, and ensuring all referrals are managed efficiently from receipt to appointment booking.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

For further details / informal visits contact:
Name: Clare McGann
Job title: SPOA Administration Manager
Email address: [e-mail]
Telephone number: 0300 323 0303

Meadway Health Centre

Meadway

Sale

M33 4PS