Administrative Officer

Brook Street; Birmingham; On-site; GBP 52,000; Full time

Job summary

A recruitment agency is seeking an Admin Officer based in Birmingham. The role entails managing the flow of asylum customers attending interviews and making informed decisions while ensuring effective communication with a diverse client base. Successful candidates will work Monday to Friday under a rota schedule with potential travel across the UK. Candidates must meet specific security clearance requirements, including having lived in the UK for at least 3 years. Support for veterans and disabled candidates is prioritized.

Qualifications

• Must hold a valid passport and have lived in the UK for longer than 3 years.
• Experience working with diverse service users.
• Ability to comply with civil service and Home Office values.

Responsibilities

• Manage the in and out flow of asylum customers attending interviews.
• Communicate effectively with service users considering language barriers.
• Collaborate with teams and maintain relationships with Home Office security.

Skills

Interpersonal communication

Decision making

Team collaboration

Customer service

Job description

Home Office - Meet & Greet

Job Description

Admin Officer

Location: 42 Bull Street, Birmingham, B4 6AF

OFFICE BASED

Pay: £13.85 per/hr

Working Days/Hours: Monday to Friday, 37hr pr/w.

Shifts on a rota basis either: 8am-4pm or 9:30am-5:30pm

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.

List the duties of the role:

• Managing the in and out flow of asylum customers attending their substantive interviews (between 08:00am - 17:30pm, Monday to Friday)
• Making well informed decisions for our customers
• Demonstrate sound interpersonal communication skills and thrive working as part of a team
• Communicate effectively with our diverse service users, taking into account language barriers and vulnerabilities
• Collaborate with teams, peers and senior management to drive continuous improvement and consistency across the directorate.
• Compliance with Civil Service and Home Office values when liaising with customers and decision makers.
• Liaising with Home Office security to build rapport and maintain close working relationships.
• Conducting Home Office systems checks prior to each interview in line with performance and quality expectations. This is to ensure customers are supported correctly and any security concerns raised appropriately.

Opportunity to be deployed to other sites across the UK, if this is suitable to the candidate's personal situation (travel/expenses/subsistence will be provided).

Training:

No annual leave during training period. Up to 4-6 weeks.

Clearance level (to be applied for by Brook Street upon a successful application):

CTC + DBS

Role specific requirements:

You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.