Administrative & Client Support Executive - Business Rates

Ryan; Chippenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading tax services provider in Chippenham seeks an Administrative Support professional to manage daily operations, ensure document accuracy, and facilitate client communications. The ideal candidate thrives in a fast-paced environment, has strong attention to detail, and possesses excellent numeracy and literacy skills. Join our expert team to contribute to business rates recovery efforts.

Benefits

Competitive Compensation and Benefits

Home Office Stipend

Gym Membership or Equipment Reimbursement

Flexible Work Environment

Tuition Reimbursement After One Year of Service

Qualifications

• Ability to interpret figures and draft clear written communication.
• Comfortable handling legal and financial documentation.
• Proactive and organized approach to tasks.

Responsibilities

• Manage day-to-day administration including correspondence and document scanning.
• Conduct online research using public databases.
• Handle client and stakeholder communications professionally.

Skills

Strong numeracy and literacy skills

Exceptional attention to detail

Clear communication skills

Confidence to work independently

Adaptability under pressure

Tools

Microsoft Office (Excel, Outlook)

Job description

Overview

As part of our specialist Business Rates team, you’ll support the operational and administrative backbone of our service delivery, ensuring smooth communication, precise documentation, and excellent client interactions. This is a multi-faceted role ideal for someone who thrives on variety, detail, and working in a fast-paced professional services environment.

Why Ryan?

• Competitive Compensation and Benefits

• Home Office Stipend

• Business Connectivity Reimbursement (Phone/Internet)

• Gym Membership or Equipment Reimbursement

• LinkedIn Learning Subscription

• Flexible Work Environment

• Tuition Reimbursement After One Year of Service

• Accelerated Career Path

• Award-Winning Culture & Community Outreach

Key Responsibilities

Administrative & Operational Support

• Manage day-to-day administration: email and postal correspondence, document scanning, sales pack preparation, and calendar coordination
• Track case progress, support diary management, and ensure all documentation is accurate and audit-ready
• Manipulate and interpret numerical data relevant to client cases — e.g., property valuations, rate bills, relief entitlements

Systems & Digital Tools

• Use Microsoft Office applications (particularly Excel and Outlook) confidently and efficiently
• Conduct precise and targeted online research using search engines and public databases (e.g., local council portals)

Client & Stakeholder Communication

• Handle inbound and outbound calls with professionalism and clarity — including contact with clients, councils, and internal teams
• Represent the firm with credibility and warmth, building trust across every interaction

What You’ll Bring

• Strong numeracy and literacy skills — comfortable interpreting figures and drafting clear written comms
• Exceptional attention to detail — especially when handling legal and financial documentation
• Confidence to work independently while collaborating effectively across the team
• Resilience under pressure and adaptability in a fast-changing environment
• Conscientious, organised, and proactive — you see things through and take pride in doing them well
• Curious and resourceful — always looking for ways to solve problems and add value
• Clear communicator — both verbally and in writing, with a client-first approach

Why Join Us?

• You’ll be joining a specialist team with deep expertise in business rates recovery, now part of Ryan LLC, a global leader in tax services and software. It’s an exciting moment to come on board, as we integrate best-in-class local knowledge with international reach and capability.
• If you want a varied role, care about precision, and are ready to grow with a high-performing team, we’d love to hear from you!