Administrative Assistant / Social Media Manager - Portsmouth

Pets at Home; Portsmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A veterinary practice in Portsmouth seeks an Administrative Assistant / Social Media Manager to handle office administration and social media management. This full-time position requires strong IT skills, experience in customer care, and a compassionate approach. Duties include managing client enquiries and creating social media content. The role offers benefits such as a salary of £12.21 per hour, discounts at associated brands, and opportunities for career development.

Benefits

20% discount at Vets4Pets, Pets at Home, and the Groom Room

Access to discounts and cashback offers

In-house career development opportunities

Pension scheme

5.6 weeks holiday allowance

Cycle to work scheme

Qualifications

• Experience in reception or customer care, veterinary experience is a bonus.
• Strong IT skills, especially with Microsoft Word and Excel.
• Compassionate communication skills are a must.
• Ability to multi-task with great attention to detail.

Responsibilities

• Manage social media content and ensure GDPR compliance.
• Handle client enquiries and provide a warm welcome.
• Support the receptionist team and manage payments.

Skills

Reception / customer care experience

Strong administration and IT skills

Excellent communication skills

Multi-tasker with great organisation

Tools

Microsoft Word

Microsoft Excel

Job description

Administrative Assistant / Social Media Manager - Portsmouth

If you have strong administration and social media experience, we have the perfect opportunity for you at Portsmouth Vets for Pets for you to join the team as an Administrative Assistant / Social Media Manager! We're a busy, small animal practice with a friendly and dedicated team, where every team member is valued, supported, and encouraged to have a real impact on the way we work.

This is a full-time role (Monday-Friday, 9am-5pm). We can offer flexibility for the right candidate so please let us know if you have specific requirements.

In this position your main duties will be administration and social media management however you will be required to support the receptionist team and cover the occasional shift. You'll be the welcoming face of the practice, supporting our clients and their pets while also helping us share our story online.

Key responsibilities include :

Social Media & Admin

• Creating and posting engaging social media content
• Ensuring GDPR compliance across social channels
• Managing email enquiries and filing
• Updating policies and procedures
• Handling calls, bookings, and general reception duties

Reception & Client Care

• Providing exceptional client service and a warm welcome to every visitor
• Building strong relationships with clients, their pets, and our team
• Managing payments, bookings, and debt management processes
• Coordinating smooth day-to-day practice operations

What We're Looking For

• Reception / customer care experience (veterinary experience is a bonus, but not essential - training provided)
• Strong administration and IT skills, particularly Microsoft Word and Excel
• Excellent communication skills, with a compassionate and professional approach
• A confident multi-tasker with great organisation and attention to detail
• Someone who enjoys being busy, helping people and pets, and making a positive difference

Benefits

• 20% discount at Vets4Pets, Pets at Home, and the Groom Room
• The salary for this role is 12.21 per hour
• Access to discounts and cashback offers
• In-house career development opportunities
• Pension scheme
• 5.6 weeks holiday allowance (including bank holidays)
• Cycle to work scheme

Location: PO4 8PQ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!