Administrative Assistant (PHRP Carlisle)

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 20,000 - 26,000; Full time

Job summary

A local healthcare provider in Carlisle is looking for an Administrative Assistant to support the Physical Health and Rehabilitation Service. The role requires providing administrative assistance, including managing communications, maintaining diaries, and data entry. Ideal candidates should have good organizational and communication skills, and the ability to work effectively in a busy team environment. This position offers flexible working hours and the potential for personal development opportunities.

Benefits

NHS Discounts

27-day holiday scheme

Flexible working scheme

Salary sacrifice schemes

Competitive NHS Pension scheme

Opportunities for development

Qualifications

• Experience in an administrative role is advantageous.
• Ability to manage multiple tasks efficiently.
• Familiarity with data entry and electronic record systems.

Responsibilities

• Provide full range of administrative support for the service.
• Act as the first point of communication for the service.
• Maintain diaries, arrange meetings, and handle correspondence.

Skills

Organizational skills

Communication skills

Attention to detail

Data entry skills

Job description

Administrative Assistant - Band 3 - Carlisle

Up to 37.5 hours available. Mon‑Fri between 9:00-17:00. Hours negotiable within office times.

Service Overview

An exciting opportunity has arisen to work as part of a busy administrative team in support of the Physical Health and Rehabilitation Service.

Core Service Areas

• Persistent Physical Symptoms Service (PPSS)
• Familiar Faces Service (FF)
• Locality Long Term Conditions Psychology
• The Wellbeing Service
• Neuropsychology and Stroke Wellbeing

Responsibilities

This post holder will work as part of the administration team, supporting the patient administration, service leads, and practitioners. There will be close liaison with the existing admin support based in Keswick and Carlisle, as well as the wider Physical Health Psychology operational team.

The post holder will act as first point of communication for the Physical Health and Rehabilitation Psychology Service (PHRPs).

The post holder will be expected to provide a full range of administrative assistance in support of the service, including typing, minute taking, filing, photocopying, maintaining diaries, arranging meetings, and bringing forward relevant correspondence, notes and reports as required. This role also includes taking telephone calls from clients/referrers/queries from other agencies and the public and inputting data into the electronic patients records system (EMIS).

Please see attached job description for a comprehensive summary of the knowledge, skills and qualifications required.

Our Key Principles

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Please note that due to changes implemented by the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying, prior to completing an application. Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

DBS Checks

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Cost Of The DBS Must Be Met By The Successful Candidate(s) Through Salary Deduction. DBS Charges Are As Follows If Applicable To The Post:

• Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one‑off payment.
• Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one‑off payment.

Benefits

• 27‑day holiday scheme rising to 33 after 10 years
• Flexible working Scheme
• NHS Discounts*
• Salary Sacrifice schemes including lease cars and Cycle to Work*
• Excellent opportunities for development*
• Competitive NHS Pension scheme

Additional Support

Vivup is a free, confidential counselling and information service to assist with personal or work‑related problems.

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.