Administrative Assistant

NHS; England; On-site; GBP 25,000; Full time

Job summary

A healthcare trust in England is seeking a dedicated Administrative Assistant to manage various administrative tasks ensuring efficient operations in clinical settings. This role involves strong communication skills, coordinating with patients and families, and supporting the clinical team. Candidates must possess NVQ Level 2 or equivalent, alongside GCSEs in Maths and English. The position offers a salary of £24,465 per annum and requires full-time commitment in Dover.

Qualifications

• Experience in a customer/client-facing role.
• Administrative experience and teamwork experience are desirable.

Responsibilities

• Manage diverse administrative tasks supporting the clinical team.
• Act as the primary contact for patients and families, handling communication professionally.
• Maintain accurate electronic and written clinical records.

Skills

Strong communication skills

Customer service skills

Attention to detail

Basic Excel knowledge

Good knowledge of Microsoft Word

Typing skills

Education

Educated to NVQ Level 2/RSA 2 or equivalent

GCSE in Maths and English or equivalent

Job description

Job Summary

Are you a highly organised and compassionate individual with strong administrative skills?

We are looking for a dedicated Administrative Assistant to join our team. You'll be the first point of contact for patients and families. This role requires strong communication and customer service skills, empathy, and a commitment to confidentiality. You'll support our clinical team by managing administrative tasks, ensuring efficient and compassionate care for our service users.

About You

You possess strong communication skills and can handle difficult and challenging conversations.

You are a collaborative team player, able to work effectively with colleagues to ensure an efficient workflow.

You are committed to respecting the privacy and confidentiality of all service users and their families, and you adhere to professional ethics and conduct.

Main duties of the job

• Administrative Support: Manage a variety of tasks including typing clinic letters (audio transcription), scanning and uploading documents, handling incoming/outgoing post and deliveries, and managing a room booking system.
• Communication: Serve as the main point of contact, answering and making telephone calls, and dealing with queries from patients, families, and external services with professionalism and empathy.
• Patient and Team Coordination: Print and distribute letters, send imaging requests, and manage generic email inboxes. You will also participate in multidisciplinary team meetings and team meetings.
• Record Keeping: Maintain accurate and up-to-date electronic and written clinical records, ensuring strict adherence to Information Governance and confidentiality standards.
• Professional Development and Mentorship: Participate in supervision and appraisal to reflect on your own practice.

About Us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

Job details

• Date posted: 21 January 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year per annum
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 380-EK389-A
• Job locations: Coleman House, Brookfield Avenue, Dover, CT16 2AH

Job responsibilities

• You are proactive, flexible, and can manage a diverse workload.
• If you are a detail‑oriented individual passionate about supporting both the clinical team and patient care, we encourage you to apply.

Person Specification

Essential Qualifications

• Educated to NVQ Level 2/RSA 2 or equivalent
• GCSE in Maths and English or equivalent

Essential Experience

• Experience in customer/client‑facing role.

Desirable Experience

• Administrative experience
• Teamwork experience

Essential Knowledge, Skills and Abilities

• Basic Excel knowledge (including setting up, interpreting and updating spreadsheets)
• Good knowledge of Microsoft Word to produce high quality documents.
• Attention to detail.
• Good keyboard/typing skills for accuracy and speed.
• Ability to be a team player as well as work independently.
• Ability to prioritise urgency and importance of tasks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Kent and Medway Mental Health NHS Trust

Address: Coleman House, Brookfield Avenue, Dover, CT16 2AH

Employer's website: https://www.kentmedwaymentalhealth.nhs.uk