Administrative Assistant

NHS; Dartford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional health service provider in Dartford is seeking an Administrative Assistant to provide essential support to clinical teams. The role involves managing diaries, creating reports, and ensuring effective communication within the department. Applicants should have GCSE qualifications and robust customer service experience. The position offers a salary of £25,768 per annum inclusive of a high-cost area supplement.

Qualifications

• Experience with MS Word and Excel required.
• Demonstrated ability in customer service needed.
• Experience handling difficult situations is a plus.

Responsibilities

• Provide administrative support to clinical teams.
• Manage diary and scheduling of meetings.
• Create and maintain internal forms and reports.

Skills

MS Word

MS Excel

Diary Management

Customer Service

Experience with severe mental health

Education

GCSE minimum Grade 4 (A-C) in Maths, English, ICT

Business Admin NVQ or Equivalent

Tools

CRM Systems

MS Teams

Job description

Go back Kent & Medway NHS & Social Care Partnership Trust

Administrative Assistant

The closing date is 09 October 2025

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB).

Are you a dedicated, compassionate Admin Assistant? Do you want the chance to help shape a new and genuinely innovative service for care in Kent and Medway?

You will be providing direct admin support to members of the clinical team.

We are an adaptive, cross-functional service. Whilst being assigned to directly support a department, you will be providing support (as a team) throughout the Directorate. Teamwork is an essential part of this role, good time-keeping and the ability to keep to deadlines and adapt your way of working are vital.

As a support service, we adapt to the needs of the service; we are regularly reviewing ways of working and optimising our internal processes.We need someone who can think on their feet and adapt to day-to-day circumstances as they arise.

If this sounds like the opportunity you have been waiting for, come and join our diverse and compassionate team committed to delivering excellent care and support for service users and their loved ones.

Main duties of the job

This role provides direct secretarial and administrative support to our in-patient care, PIC Liaison Service, Main Reception, Management, Consultant Psychiatrist, Lead clinicians and the wider team.

The successful candidate will work closely with the teams:

• Providing up-to-date information to the teams and producing simple reports
• Providing Reception support
• Creation and maintenance of spreadsheets and internal forms within designated timescales
• Maintaining and updating displays
• Scheduling clinical meetings
• Diary and meeting management
• Generic team mailbox monitoring and maintenance and any other administrative duties requested

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy Our mission is what we set out to do every dayWe deliver brilliant care through brilliant people

Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Check out our recruitment videos

Job responsibilities

What is High Cost Area Allowance?

The High-Cost Area (HCA) allowance, also referred to as London Weighting is a payment made to employees who work in London and the surrounding areas.

As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month.

5% of basic salary, subject to a minimum payment of £1,303 per year and a maximum payment of £2,198 per year (the agreed annual amount will be divided into 12 equal amounts and paid monthly) (2025 figures)

Please see the attached job description for full details of the main duties and responsibilities of the role.

Person Specification

Qualifications

• GCSE (or equivalent) Minimum Grade 4 or above (A-C) Maths, English, ICT
• Business Admin NVQ or Equivalent

Experience

• MS Word and Excel
• MS Teams or equivalent Video Conferencing Software
• Diary Management
• File/ Record Keeping Digital and Physical
• Office/ Reception Experience
• Customer Service
• Experience of working with people with severe mental health
• Use of CRM Systems or databases
• Complaints and handling difficult situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kent & Medway NHS & Social Care Partnership Trust

£25,768 a year per annum pro rata (inclusive of high-cost area supplement)