Administration Recovery Officer

Sol Recruitment Ltd; Redditch; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking an Administration Recovery Officer in Redditch. The successful candidate will handle enquiries related to outstanding Penalty Charge Notices and manage customer communications. The role requires practical office administration experience, attention to detail, and excellent communication skills. This full-time position offers a base salary of £23,810 along with various benefits including a company pension scheme and 28 days of holiday.

Benefits

Company Pension Scheme

Company Life Assurance Scheme

Daily refreshments including fruit and hot drinks

28 days holiday (including Bank Holidays)

Qualifications

• Previous practical office administration experience.
• Attention to detail - able to spot errors and rectify mistakes quickly.
• Excellent written and verbal communication skills.

Responsibilities

• Handling and processing enquiries related to Penalty Charge Notices.
• Reviewing and actioning updates on customer accounts.
• Negotiating payment arrangements with debtors.

Skills

Office administration experience

Attention to detail

Comfortable using various technologies

Excellent communication skills

Confident in customer interactions

Job description

Overview

Administration Recovery Officer

Redditch

£23,810 - 37.5 hours per week - rotating shifts between the hours of 8am and 6pm, Monday to Friday.

Company Description

A leader in the debt recovery enforcement sector operating for over 40 years, supporting hundreds of local authorities and Transport for London.

With offices based in Redditch, close to both the M40/M42 motorway network, this role is easily accessible from Birmingham, Worcestershire and Warwickshire.

Position

Due to expansion, our client is looking to recruit Administration Recovery Officers to join their team.

Responsibilities

• Handling and processing enquiries relating to outstanding Penalty Charge Notices owing to a variety of clients, throughout the UK
• Reviewing and actioning updates on customer accounts
• Handling customer correspondence and devising appropriate replies and responses
• Making outbound calls to contact debtors / third parties in relation to their outstanding account
• Negotiating payment arrangements with debtors - ensuring guidelines are followed at all times
• Updating customer databases and systems - accurately, ensuring records remain up to date
• Reviewing insolvency claims and notifying end customers accordingly
• Assisting with incoming telephone calls when required from debtors or representatives on their behalf

Requirements

• Previous practical office administration experience
• Attention to detail - able to spot errors and rectify mistakes quickly
• Being comfortable in using a variety of technologies and software systems
• A positive and results orientated approach in a team environment
• Excellent written and verbal communication skills - able to interact effectively at all levels
• Confident in dealing with customers over the telephone - often in difficult circumstances

Other information

Benefits

• £23,810 base salary
• Company Pension Scheme
• Company Life Assurance Scheme
• Daily refreshments including fruit and hot and cold drink offering
• 28 days holiday (including Bank Holidays)

Please note this is a full-time, permanent role working 37.5 hours per week - rotating shifts between the hours of 8am and 6pm, Monday to Friday.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.