Administration Manager- Urgent Care x2

Central and North West London NHS Foundation Trust; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Westminster is offering a full-time administrative position in Urgent Care Services. The role involves management support, information systems maintenance, and collaboration with healthcare professionals to improve service delivery. Candidates should be enthusiastic about data usage and embody the organization's core values of compassion, respect, empowerment, and partnership.

Qualifications

• Enthusiastic about using data for service improvement.
• Must understand and practice core values in patient interaction.

Responsibilities

• Provide administrative support to Urgent Care Services.
• Establish and maintain office and information systems.
• Support the operational management of the administrative team.
• Assist in providing data across boroughs.
• Deal with enquiries from patients and healthcare professionals.
• Collaborate for seamless service delivery.

Job description

Overview

We are offering an opportunity to join our Urgent Care services. This full-time position (37.5 hours per week) provides essential management and administrative support within the Urgent Care services, including the Single Point of Access (SPA) and Central Flow Hub (CFH), Stepdown Houses, Integrated Discharge Team (IDT) and the Mental Health Crisis Assessment Service (MHCAS). The post holder will establish, maintain and monitor office and information systems, support the operational management of the administrative team, and assist in providing data and information across the boroughs. The role involves dealing with telephone and personal enquiries from patients, carers and members of the public, GPs and other healthcare professionals and statutory and non-statutory organisations. They will collaborate with the Business Support Lead and administrative teams to ensure seamless service delivery and uphold high standards of care. The post holder must be enthusiastic about the use of data to support service improvement and change. Central and North West London NHS Trust expects all Band 5 administrators to act in a way which shows they understand our core values and are willing to put them into practice with patients, their friends, family and carers and also other staff members.

Responsibilities

• Provide administrative and site support services to the Urgent Care Services which comprises the Single Point of Access (SPA) and Central Flow Hub (CFH), Stepdown Houses, Integrated Discharge Team (IDT) and the Mental Health Crisis Assessment Service (MHCAS).
• Establish, maintain and monitor office and information systems.
• Support the operational management of the administrative team.
• Assist in providing data and information from the urgent care services across the boroughs.
• Deal with telephone and personal enquiries from patients, carers and members of the public, GPs and other healthcare professionals and liaise with statutory and non-statutory organisations.
• Collaborate with the Business Support Lead and administrative teams to ensure seamless service delivery.

Values and expectations

• COMPASSION: contribute to a caring and kind environment and recognise that what you do and say helps improve lives.
• RESPECT: acknowledge and welcome differences and treat everyone with dignity.
• EMPOWER: provide information, resources and support to help others make their own decisions and meet their needs.
• PARTNERSHIP: work with commissioners, service users and other stakeholders as the people who generate and fund our work.