Administration Coordinator

Shaw Trust; Maidstone; On-site; GBP 40,000 - 60,000; Part time

Job summary

A reputable social purpose organisation in Maidstone is seeking a part-time Administration Co-ordinator to manage incoming referrals via phone and email, coordinating assessments with Community Link Workers. You'll optimize management information related to client referrals. This role is for 22.5 hours per week, including mandatory availability on Thursdays and Fridays. The organization emphasizes inclusivity and offers numerous benefits, including annual leave, a pension scheme, and health initiatives.

Benefits

25 days annual leave plus bank holidays

2 days paid volunteering leave

Enhanced pension scheme

Health and Wellbeing initiatives

Flexible working requests from day one

Qualifications

• Champion and embrace change, with a balance of empathy and commercial awareness.
• Strong attention to detail and a rigorous approach to quality.

Responsibilities

• Deliver the required triage process for all referrals.
• Collect and disseminate management information related to client referrals.

Job description

We are looking for a Administration Co-ordinator to deal with in-coming referrals through our referral telephone line, email inbox and website. This will involve triaging referrals on the telephone and booking them into initial assessments with their Community Link Worker. You will also work alongside the Programme Manager and wider delivery teams to support the delivery of service.

The aim of the service overall is to contribute to the Shaw Trust vision of a society in which everyone has the opportunity for employment, inclusion and independence.

To stand-out you need to champion and embrace change, balance the empathy of a charitable heart with a commercial edge, and be willing to learn and collaborate with others. Your eye for detail and rigorous approach to quality will be crucial in ensuring that the Programme offers the very best support to its clients.

Responsibilities

• Primary focus on delivering the required triage process for all referrals coming through the single point of contact for the Programme.
• Secondary focus on optimising the collection and dissemination of management information relating to the referral stage of the client’s journey within the programme.

This is a part-time role for 22.5 hours per week. The working pattern must include Thursdays and Fridays, with a third day to be agreed during the interview.

“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco‑system of purpose‑led organisations, striving for a fairer, more equal society centred on opportunity for all.

Benefits

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Neurodiversity Peer Support Network, Women’s Network, Managing Network, Menopause Network Group)
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
• Opportunity to request flexible working from day one

Our Strategy

To find out more about Shaw Trust's aims in our 2030 Strategic Directive available here: Vision-2030-Strategic-Directive-5-9.pdf

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

Additional Diversity and Inclusion

• We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
• We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme.
• Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.