Administration Coordinator

NHS; Greater London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking an Administration Coordinator to provide vital administrative support for the Surgical Specialties Division. The role involves working at the outpatient clinic reception, managing appointments, and ensuring excellent customer service. Candidates should have experience in a healthcare setting, strong keyboard skills, and a commitment to collaborative work. This position offers a salary range of £33,094 to £36,195 per annum, inclusive of HCAS.

Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
• Experience of working in a nonroutine environment, demonstrating problem-solving skills.

Responsibilities

• First point of contact for patients and healthcare professionals.
• Deliver excellent customer service to ensure positive patient experiences.
• Provide comprehensive administrative support to clinical teams.

Skills

Advanced keyboard skills

Customer service skills

Problem-solving

Ability to work collaboratively

Education

GCSE level or equivalent

NVQ Level 4 in Business Administration or equivalent

Tools

IT literacy

Job description

University College London Hospitals NHS Foundation Trust

Administration Coordinator

The closing date is 22 January 2026

You will work alongside other members of the Head and Neck administration team to provide a high level of support for the Surgical Specialties Division. You will be required to work at the outpatient clinic reception and be responsible for booking a wide range of appointments, as well as carrying out a variety of complex administrative duties. Excellent communication skills are essential, with a strong focus on patient care. The role involves supporting a multidisciplinary team (MDT) including Speech and Language Therapy, ENT, Oral and Maxillofacial Surgery, and Dietitians.

Main duties of the job

You will act as the first point of contact for patients, members of the public, and healthcare professionals from outside the division. Delivering an excellent standard of customer service is essential, and you will be expected to be consistently friendly, helpful, and approachable, ensuring a positive experience for all patients. You will work closely with doctors and nursing staff to provide comprehensive administrative support that enables the effective delivery of clinical services within the department. Knowledge of NHS cancer pathways and guidelines would be desirable. We are seeking an individual who is hardworking, motivated, and committed to working collaboratively with colleagues. The role requires the ability to learn and carry out a range of administrative functions, as well as to actively contribute ideas and feedback to support continuous service improvement. Applications will only be considered from candidates who have the legal right to work in the UK. Please note that this post does not meet the criteria for sponsorship under UK Visas and Immigration regulations, and therefore sponsorship cannot be offered.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world‑class research.

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world‑class support services including critical care, imaging, nuclear medicine and pathology.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff. To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

• Experience of working in a nonroutine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
• Experience of working in a customer facing/non facing environment, resolving queries and using initiative to ensure first‑class service delivery.
• Previous NHS experience, or experience of working in a healthcare setting.

Skills and Abilities

• Advanced keyboard skills, and competent use of IT.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

£33,094 to £36,195 a year per annum inclusive of HCAS