Administration Coordinator

Shaw Trust; England; On-site; GBP 25,000 - 30,000; Part time

Job summary

A charitable organization in England seeks a part-time Administration Co-ordinator to manage referrals and support service delivery. The role requires triaging incoming referrals and collaborating with community workers. Ideal candidates will champion change and exhibit strong attention to detail. Employee benefits include generous leave, enhanced pension, and personal development opportunities. This is a fulfilling role aimed at ensuring each client receives the best possible support.

Benefits

25 days annual leave

Paid volunteering leave

Enhanced pension scheme

Life Assurance

Learning and development opportunities

Health and Wellbeing initiatives

Flexible working options

Qualifications

• Strong ability to triage referrals efficiently.
• Proficient in managing communications and documentation.
• Experience in working within community service frameworks.

Responsibilities

• Handle incoming referrals through various channels.
• Support delivery teams with assessment bookings.
• Ensure quality service delivery through detailed oversight.

Skills

Attention to detail

Empathy

Collaboration

Change management

Job description

“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”

Purpose

We are looking for a Administration Co-ordinator to deal with in-coming referrals through our referral telephone line, email inbox and website. This will involve triaging referrals on the telephone and booking them into initial assessments with their Community Link Worker. You will also work alongside the Programme Manager and wider delivery teams to support the delivery of service.

The aim of the service overall is to contribute to the Shaw Trust vision of a society in which everyone has the opportunity for employment, inclusion and independence.

To stand-out you need to champion and embrace change, balance the empathy of a charitable heart with a commercial edge, and be willing to learn and collaborate with others. Your eye for detail and rigorous approach to quality will be crucial in ensuring that the Programme offers the very best support to its clients.

• Primary focus on delivering the required triage process for all referrals coming through the single point of contact for the Programme.
• Secondary focus on optimising the collection and dissemination of management information relating to the referral stage of the client’s journey within the programme.

This is a part-time role for 22.5 hours per week. The working pattern must include Thursdays and Fridays, with a third day to be agreed during the interview.

Download the Job Description for full details.

Location :

You will be based in Kent

Employee Benefits

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Neurodiversity Peer Support Network, Women’s Network, MANaging Network, Menopause Network Group)
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
• Opportunity to request flexible working from day one