Administration Assistant - Integrated Discharge Team

Northumbria Healthcare NHS Foundation Trust; Norwich; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Norwich is seeking a Band 3 Administration Assistant to support the Integrated Discharge Team. The role involves collecting and managing patient data, processing referrals, and ensuring smooth discharge processes within the hospital. Applicants should have GCSEs in English and Maths, experience with Microsoft Office and relevant healthcare systems. This is a full-time, permanent position with a salary between £24,937 and £26,598 annually.

Qualifications

• Good experience of Microsoft Office and relevant healthcare systems.
• Ability to create and use a database and spreadsheets.
• Ability to work without supervision in a multi-disciplinary setting.

Responsibilities

• Collect and interpret patient data for the Integrated Discharge Team.
• Monitor the Discharge Hub Outlook Box and manage correspondence.
• Complete daily Discharge Situation Reports and summaries.

Skills

Data collection and analysis

Microsoft Office

Database management

General IT skills

Multi-disciplinary teamwork

Education

GCSE Grade C or above in English and Maths or equivalent

Tools

PAS

Optica

ICE

SystmOne

Job description

An opportunity has arisen to join the Integrated Discharge Team as Band 3 Administration Assistant. The post holder will support the Integrated Discharge Team in providing comprehensive, efficient patient data collection, analysis and input, and deliver essential administrative support to ensure smooth discharge journeys and optimise hospital flow and performance.

Responsibilities

• The collection and interpretation of comprehensive and accurate data for the Integrated Discharge Team.
• Manage data and information to assist the Integrated Discharge Team in sustaining the work of the team, which will contribute to the overall improvement of Discharge Services across the whole Organisation. Extraction of data from PAS, ICE, Optica and SystmOne
• Monitor the Discharge Hub Outlook Box keeping up to date with correspondence within the integrated Discharge Team in a timely manner.
• Process referrals from current referral system (ICE at time of writing) and accurately record and manage referred patients Optica entries.
• Complete all elements of the covid Discharge Situation Report daily and send to NHS England.
• Ensuring the Patient Tracker spreadsheets are up to date: daily use entries in addition to totalling referral and discharge tables and Fast Track Outcome sheets
• Completing the daily Discharge Summaries.
• Support with Out of Area Referral forms, liaising with Out of Area Trusts and Social services as required.
• Respond to ad-hoc requests from senior nursing and medical staff for information related to quality and improvement schemes within the Integrated Discharge Team.

Qualifications and Experience

• GCSE Grade C or above in English and Maths or equivalent
• Good experience of Microsoft office and PAS, Optica ICE and SystmOne
• Ability to create and use a database, spreadsheet applications and excellent general IT skills
• Ability to work without supervision and direction
• Ability to work within a multi-disciplinary setting
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Application Detailsh3>

Band 3, Salary £24,937 to £26,598 a year (pro rata), Permanent, Full‑time. Location: Colney Lane, Norwich, NR4 7UY. Date posted 15 December 2025. Reference number 234-25-F1149-A.