Administration Assistant

University Hospital Southampton NHS FT; Southampton; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading UK healthcare provider in Southampton is looking for an administrative staff member to deliver excellent customer service and comprehensive administration support. This role requires a good educational background, experience in a customer-led environment, and proficiency in Microsoft Office. The position involves interaction with patients, relatives, and external agencies, playing a vital role in the patient experience.

Benefits

NHS discounts

Minimum 35 days paid holiday

Generous pension scheme

Qualifications

• Good standard of education with literacy and numeracy skills.
• Experience in a customer-led environment.
• Competent in using computer systems and software.

Responsibilities

• Provide excellent customer service to patients and external agencies.
• Execute comprehensive administration services with high accuracy.
• Build good relationships with team members and healthcare staff.

Skills

Customer service skills

Admin and clerical skills

Communication

General IT skills

Microsoft Office skills

Multitasking

Prioritisation

Teamwork

Time management

Education

Good standard of education to GCSE level

NVQ 2 diploma or equivalent experience

Tools

Microsoft Office

Job description

Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.

Administrative staff are vital to the smooth running of our services and have a significant impact on our patient’s experience.

No matter where in the organisation you work our values of Patients First, Working Together and Always Improving will play an integral part in how you approach your tasks. Although we share many features with other large university hospitals across the world, we believe we stand out because of our ambition to improve and our heartfelt compassion for the patients we look after.

We can offer a huge range of career paths with in the administrative field. Whatever role you are placed in we can offer fantastic training and development giving you the best possible opportunity to achieve the career you want.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

All non-clinical roles may involve a mixture of on site and remote working. Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Role and responsibilities

This role will provide excellent customer service to patients, relatives/carers and to external agencies and you will build good working relationship with the Consultants, the rest of the administrative team and nursing staff.

Detailed Job Description And Main Responsibilities

WHAT WE’RE LOOKING FOR

You Will

• Be polite, sympathetic, diplomatic and have a can do attitude.
• Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence
• Provide comprehensive administration services and have high standards of accuracy and attention to detail
• The ability to work independently but also be a good team player.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• Proficient in the use of hospital computerised patient systems
• Call handling experience
• Experience of working shifts.

Skills and competencies

Essential criteria

• Ability to learn and assimilate information quickly
• Admin and clerical skills
• Communication
• Customer service
• General IT skills
• Microsoft Office skills
• Multitasking
• Prioritisation
• Teamwork
• Time management

Trust values

Essential criteria

• Patients first
• Working Together
• Always Improving