Administration Assistant

Benefact Group plc; Newcastle upon Tyne; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm in Newcastle is looking for an Administration Assistant to support account handlers and manage insurance business operations. This role offers hybrid working after probation, a competitive salary, and various employee benefits, including a pension contribution and annual leave. Ideal candidates should be effective communicators who thrive in team settings. The company promotes an inclusive culture and welcomes applicants from diverse backgrounds.

Benefits

Competitive salary

Hybrid working

Employer pension contribution

Annual bonus scheme

Life assurance cover

25 days annual leave

Career development opportunities

Employee Assistance Programme

Qualifications

• Ability to work well in a team environment.
• Strong communication skills for effective stakeholder engagement.

Responsibilities

• Establish connections with clients and internal teams.
• Handle incoming calls and assist with queries.
• Manage accounting queries and assist in invoicing.
• Support general office administration tasks.

Skills

Clear communicator

Team collaboration

Relationship management

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Newcastle

About the role

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for an Administration Assistant to join our Newcastle office.

This is a fantastic opportunity to join Lycetts as an Administration Assistant, where you’ll play a key role in supporting account handlers and executives in the management of the insurance business for Lycetts clients and prospects.

We welcome applications from individuals at all stages of their career - whether you're just starting out or bring relevant industry experience.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Establish and maintain connections with internal stakeholders and external contacts, including clients, underwriting and claims teams.


• Collaborate with team members, handle incoming calls, and provide assistance or redirect queries as needed.


• Carry out additional tasks assigned by management and offer project support when required.


• Build relationships across internal teams, enhance product knowledge, stay informed on industry trends, and pursue professional training and qualifications.


• Ensure accurate record-keeping, managing accounting queries (where appropriate), processing mid-term adjustments, and assist with invoicing and documentation production.


• Support general office administration, including preparing documents for postage and coordinating delivery.

What you'll need to have

• Clear communicator with the ability to work well in a team environment.


• The ability to build and manage co-operative and productive relationships.

What we offer

• A competitive salary - let's discuss it


• Hybrid working available upon successful completion of probation


• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme


• Annual Bonus scheme (Discretionary based on individual and company performance)


• Life Assurance cover up to 4 x salary


• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)


• Career development opportunities with funded support and financial incentives for all professional qualifications.


• An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.

Hear from the hiring manager

"We are a small and supportive team, working in a fast paced environment. This role is critical to the continued success and growth of our team."

About us

The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26