Admin Team Leader

Brook Street NMR; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

An agency of the Ministry of Justice is seeking an Admin Team Leader in Norwich to manage an administrative team providing court support. The ideal candidate will have strong communication skills and experience in a customer-focused environment. Responsibilities include workload planning, monitoring team performance, and ensuring compliance with procedures. This is a full-time, office-based temporary role with a pay rate of £13.51 per hour, requiring travel between sites.

Qualifications

• Experience in an administrative, customer-focused environment.
• Previous experience leading or supporting a team.
• Strong communication and organisational skills.
• Confident IT skills, including Microsoft Office.
• Ability to motivate and support others in a fast-paced environment.

Responsibilities

• Lead and support an administrative team, ensuring work is organised and completed to required standards.
• Manage and plan workloads to meet service and performance targets.
• Monitor team performance and identify areas for improvement.
• Ensure Standard Operating Procedures are followed consistently.
• Provide guidance and support on casework and administrative processes.
• Handle queries from staff and court users.
• Produce basic performance and statistical information when required.
• Support training, development, and induction of staff.
• Promote HMCTS values and maintain high standards of conduct and professionalism.

Skills

Experience in an administrative, customer-focused environment

Previous experience leading or supporting a team

Strong communication and organisational skills

Confident IT skills, including Microsoft Office

Ability to motivate and support others in a fast-paced environment

Job description

Job Description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses – HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Admin Team Leader

Location: Norwich or Ipswich (travel between sites required)

Hours: Full time, Monday to Friday 8:30am - 5pm

Pay rate: £13.51 per hour

Working Pattern: Fully office based. Temporary, initially ongoing until the end of March 2026.

Role Overview

The Admin Team Leader is responsible for leading and managing an administrative team that provides effective court support and excellent customer service to judiciary, court users, and stakeholders. The role focuses on workload planning, performance management, and ensuring processes are followed in line with HMCTS procedures.

Key Responsibilities

• Lead and support an administrative team, ensuring work is organised and completed to required standards.
• Manage and plan workloads to meet service and performance targets.
• Monitor team performance and identify areas for improvement.
• Ensure Standard Operating Procedures are followed consistently.
• Provide guidance and support on casework and administrative processes.
• Handle queries from staff and court users.
• Produce basic performance and statistical information when required.
• Support training, development, and induction of staff.
• Promote HMCTS values and maintain high standards of conduct and professionalism.

Essential Skills & Experience

• Experience in an administrative, customer-focused environment.
• Previous experience leading or supporting a team.
• Strong communication and organisational skills.
• Confident IT skills, including Microsoft Office.
• Ability to motivate and support others in a fast-paced environment.

Compliance Requirements

• Providing right-to-work and ID documents.
• Completing a Basic DBS check.
• Supplying references covering the last three years.

How to Apply

If this role sounds like the right fit for you, please apply online today. If you are shortlisted, we aim to contact you within 5 days.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.