Admin/Sales Assistant

AWB Textiles; Stratton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local textiles company in Stratton is seeking a diligent Sales Admin Assistant. You will be responsible for processing orders, handling customer inquiries, and providing after-sales support. The ideal candidate will have strong communication skills and a commitment to maintaining customer satisfaction. Experience with Microsoft Office is essential, and familiarity with Sage accounting software is a plus. This position requires a full UK driving license and proof of Right to Work in the UK.

Qualifications

• Proficient in Microsoft Office applications including email etiquette.
• Ability to handle confidential information discreetly.
• Experience with customer service in a sales environment is beneficial.

Responsibilities

• Take and process telephone and email orders.
• Respond to customer queries and guide them through the ordering process.
• Generate and process orders and invoices; take payments.
• Manage customer records and provide after-sales support.
• Perform clerical duties including digital filing and scheduling.

Skills

Excellent telephone manner

Excellent verbal communication skills

Strong customer service skills

Ability to work independently

Tools

Microsoft Word

Microsoft Excel

Sage accounting software

Job description

Overview

We are seeking a sales admin assistant to be part of our small office team in taking and processing telephone and email orders. This will include making and taking telephone calls, responding to customer queries, generating and processing orders and invoices, taking payments, managing customer records, updating stock levels, and providing after-sales support. Responsibilities will also include performing various clerical duties such as digital filing, scheduling, and preparing reports and correspondence.

Responsibilities

• Take and process telephone and email orders.
• Respond to customer queries and guide customers through the ordering process with clear and concise information to support decision making.
• Generate and process orders and invoices; take payments.
• Manage customer records and update stock levels; provide after-sales support.
• Perform clerical duties including digital filing, scheduling, and preparing reports and correspondence.

Skills and Qualities

• Excellent telephone manner and ability to guide customers through the ordering process with clear information.
• Excellent verbal and written communication skills; strong customer service and listening skills.
• Ability to work independently or as part of a team; reliable and able to handle confidential information discreetly.
• Product range knowledge and software training will be provided.

Software and Experience

• Proficient with Microsoft Word, Teams & Outlook including professional email etiquette.
• Proficient use of Microsoft Excel to interrogate stock and create basic formula-driven proposals.
• Experience with Sage accounting software would be an advantage.

Submission and Requirements

• You will need to hold a full UK driving licence and have proof of Right to Work in the UK.