Admin Officer (AO) - Band E

Brook Street; Birmingham; On-site; GBP 2,000; Full time

Job summary

Brook Street is seeking a full-time admin officer for HM Courts & Tribunals Service in Birmingham City Centre. This temporary role involves various administrative duties including preparing court documents, data entry, and customer service. Successful candidates will have previous admin experience and strong communication skills, with work hours from 9-5, Monday to Friday.

Qualifications

• 12-18 months of admin experience in a workplace.
• Strong customer service skills needed.

Responsibilities

• Preparing court papers and files.
• Creating and updating records on in-house systems.
• Clerking courts and providing face-to-face customer service.

Skills

Customer service skills

Administration

Job description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Our public sector client is looking for a temporary employee to join their team as an admin officer. This is initially a temporary role until September 2025. There may be chance of an extension, but this will be down to business need. This is a full-time role, Monday - Friday, 37 hours per week. Usual working hours will be 9-5. The pay rate for this role is £12.53 - paid on a weekly basis.

This role is fully office based due to the nature of the role. The role is located in Birmingham City Centre.

Your day-to-day duties will include the following but won't be limited to:

• Preparing papers and files for court, tribunals and hearings
• Creating and updating records on in-house computer system and data input
• Post opening and dispatch
• Standard letters and correspondence, notes, reports, submissions etc, according to guidelines and instructions.
• Ensuring compliance and administration documentation meet quality standards.
• Telephone calls
• Clerking courts - face to face customer service
• Adhoc admin - photocopying, scanning, filing

The successful candidate for the role will have 12-18 months of admin experience within a workplace. Strong customer service skills needed.

The successful candidate for this role will be subject to a basic DBS check and referencing. If this is something you would be interested in, please apply for more information.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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