Admin Level 2

GELS; Gloucester; On-site; GBP 26,000 - 28,000; Part time

Job summary

A community service organization in Gloucester seeks an experienced Admin Level 2 to join a friendly team. This part-time position offers 24 hours per week focused on supporting services that enable people to live independently. Responsibilities include administrative tasks, data management, and customer service. Ideal candidates will have previous office experience, strong IT skills, and a commitment to excellent customer service. Attractive benefits include generous leave and a positive working environment.

Benefits

Generous annual leave: 25.5 days (pro rata)

Local Government Pension Scheme

Employee Assistance Programme (24/7 confidential advice)

Cycle to Work scheme

Qualifications

• Previous office experience is essential.
• Strong customer focus, internal and external.
• Good IT skills, especially in Microsoft Office.

Responsibilities

• Provide essential administrative support to the Operations Manager.
• Accurately input and monitor records and data.
• Respond to customer queries via phone, email, and in person.

Skills

Data Entry

Microsoft Outlook

Microsoft Excel

Administrative Experience

Customer Service

Tools

Adobe Acrobat

Quick Books

Job description

Overview

This is a Gloucestershire County Council job.

• Job Title : Admin Level 2
• Job Location : Gloucester (Hempsted Site)
• Salary : 26403 - 27694 per annum (pro rata)
• Hours per Week : 24
• Contract Type : Permanent
• Closing Date : 11 / 12 / 2025
• Job Requisition Number : 11045
• This post is not open to job share

If youre passionate about making a difference and have the skills were looking for wed love to hear from you!

Are you organised proactive and enthusiastic Do you want a role where your work truly matters Gloucestershire Equipment Loan Service (GELS) is looking for an experienced Administrator to join our friendly and supportive team.

This is your chance to be part of a service that helps people across Gloucestershire live independently and safely in their own homes. This is a part-time position for 24 hours per week (Wednesday to Friday 8 : 00am 4 : 30pm).

About GELS

We play a vital role in supporting residents across Gloucestershire by ensuring the distribution delivery collection and maintenance of equipment. Our work helps people return home from hospital and remain independent for longer.

We deliver this essential service on behalf of Gloucestershire County Council and One Gloucestershire and we take pride in the positive impact we have on our community.

Find out more : What does Gloucestershire Equipment Loan Service do Gloucestershire County Council

About the Role

As an Administrator you will report directly to the Operations Manager and provide essential support to ensure our service runs smoothly and efficiently. Your key responsibilities will include :

• Administrative Support : Undertake a wide range of administrative duties to meet the needs of the team and wider service area ensuring services are maintained effectively and flexibly.
• Data Management : Accurately input and monitor records and data on relevant systems maintain filing and recording systems and support archiving and disposal of information.
• Customer Service : Respond to queries via telephone email and in person providing a high standard of customer care and always ensuring confidentiality.
• Procurement & Finance Support : Assist with financial matters including electronic procurement systems and accurate recording of purchases for budget monitoring purposes.
• Meeting Coordination : Organise and facilitate meetings seminars and workshopsbooking venues sending invites preparing agendas and taking minutes.
• Research & Reporting : Undertake research as required and assist with responding to customer enquiries and requests for data in line with corporate standards.
• Diary Management : Support diary management where appropriate.
• Flexibility : Provide administrative support across Council services when needed offering opportunities to broaden your skills and experience.

About You

Were looking for someone who thrives in an administrative environment and enjoys working as part of a team. Ideally youll have :

• Previous office experience
• Strong customer focus (internal and external)
• Good IT skills (Microsoft Word Excel Outlook)
• Excellent interpersonal and communication skills
• Ability to manage and prioritise workload effectively

If you share our values professionalism inclusivity collaboration and a commitment to excellent customer service you will fit right in.

What We Offer

We believe in supporting our people as much as we support our community. Heres what you can expect :

• Generous annual leave : 25.5 days (pro rata) rising to 30.5 days after 5 years plus Bank Holidays
• Local Government Pension Scheme
• Regular support and a positive safe working environment
• Training and development opportunities
• Staff discount scheme with major retailers
• Employee Assistance Programme (24 / 7 confidential advice and counselling)
• Cycle to Work scheme
• Access to employee networks such as Prism (LGBT) and Young Employees Network

Applying

Please write your application with consideration for the essential and desirable criteria in the Job Profile which you will find in the Additional Information section below. This should include examples of why you should be considered; and the experience skills and knowledge that you would bring to the post.

To arrange an informal discussion with the Team Manager email

Or click Apply below.

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Additional Information

To access the Job Profile for this role please follow the link below :

Job Description

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice attracting and retaining excellent people to work for us so that we can best serve all of Gloucestershires diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement under the Immigration Act 2016 that anyone appointed to a customer facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles giving teams the opportunity to work in a way that suits them balancing service need and individual choice with a mix of both remote and office working.

We reserve the right to close this vacancy early due to the volume of applications received and / or due to the needs of the service. The advert will be open for a minimum of 7 calendar days. If you are interested in applying we encourage you to submit your application as early as possible.

Key Skills

Data Entry,Adobe Acrobat,AS400,EDI,Microsoft Outlook,Cloud Architecture,Microsoft Excel,Quick Books,Administrative Experience,Order Fulfillment,Project Implementation,Sales Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 26403 - 27694