Admin Assistant

NHS; Twickenham; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider is seeking an experienced Admin Assistant to join their Richmond unit on a casual basis. You will support the team by managing administrative tasks, ensuring that clients feel welcomed and confident about their care. Ideal candidates will have experience in office environments, exceptional communication skills, and the ability to handle sensitive situations. This role offers flexibility in work hours, with competitive hourly pay and additional benefits like annual leave and pension contributions.

Benefits

34 days annual leave

Defined contribution pension scheme

Access to GP 24/7

Qualifications

• Experience in an office environment handling administration duties.
• Good communication skills internally and externally.
• Ability to deal with sensitive situations and clients.

Responsibilities

• Answer and direct telephone queries.
• Monitor and manage appointment lists.
• Assist in stock control and mail distribution.

Skills

Excellent communicator

Attention to detail

Effective team player

Education

English and Maths qualification (GCSE A to C, Functional Skills Level 2 or NVQ level 2)

Tools

Microsoft Office

Job description

Admin Assistant - Bank / Casual

Closing date: 29 January 2026

Please note this is a casual vacancy covering periods of annual leave and sickness in our Richmond Clinic (TW1 2AR).

Do you enjoy working within a busy office or reception environment, where no two days are the same?

Are you looking for flexible employment that will allow you to maintain a good work‑life balance?

We are looking for an experienced Admin Assistant to join our Richmond unit on a casual basis.

You will work as part of the team carrying out administration tasks efficiently and friendly, ensuring clients feel accepted, supported and confident about BPAS services.

By working as a Casual/Bank employee you will benefit from flexible hours that suit you as well as a pensionable income.

About You

You will have proven experience of working within an office environment, where you have carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues and external parties.

Main duties of the job

• Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the client’s episode of care.
• Monitor, edit and amend appointment list using the appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
• Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and dispatch statistical information and reports.

Additional experience required

• Experience of dealing face‑to‑face with patients who may be upset within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone and reception duties.
• Good attention to detail, supportive towards colleagues and clients and an effective team player.

About us

The British Pregnancy Advisory Service (BPAS) is the UK’s largest independent reproductive healthcare charity, providing evidence‑based, not‑for‑profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

When you join BPAS you become part of a values‑driven organisation where compassion, professionalism and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

Benefits

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership and other lifestyle benefits
• Family‑friendly policies to support work‑life balance

Safeguarding, Equality & Diversity

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer‑recruitment principles and includes appropriate pre‑employment checks.

We actively welcome applications from people of all backgrounds, identities and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

Salary and shift pattern

Salary: £14.98 – £16.60 per hour – inclusive of OLW, depending on skills and experience.

Shift pattern: Ad‑hoc – as and when required to cover periods of annual leave and sickness in line with business needs. More to be discussed at interview.

For opening times of the unit please visit www.bpas.org.

Apply now

Interested in making a difference? Apply today to join our team.

Values & eligibility

All applicants must be pro‑choice and support a woman’s right to choose, in line with BPAS values and mission.

Application outcome

If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre‑employment checks

All offers of employment are conditional on satisfactory pre‑employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Experience

• Administration experience gained within an office environment and general office duties
• Experience with clerical procedures, including the checking of documentation
• Experience of telephone and reception procedures
• Experience of dealing face‑to‑face with patients who may be angry or upset, within a care environment

Qualifications

• English and Maths qualification either GCSE A to C, Functional Skills Level 2, GCSE 4* or NVQ level 2
• Competent in Microsoft Office programmes including Word, Excel, Outlook and Microsoft Teams

General

• Do you support a woman’s right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship.
• Are you aware this is a casual vacancy working on an ad‑hoc basis covering annual leave and sickness in our unit in Richmond?
• What days/hours can you offer the unit on a weekly/monthly basis?
• Would you like to add any further information or statements to support your application?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

British Pregnancy Advisory Service (BPAS)