Admin Assistant

The Cinnamon Care Collection; West Midlands; On-site; GBP 40,000 - 60,000; Part time

Job summary

A respected care home organization is seeking an Admin Assistant/Receptionist for its facility in the West Midlands. This role involves welcoming visitors, answering calls, and providing administrative support, primarily in HR tasks. The ideal candidate will possess excellent customer service skills, strong IT literacy, and a professional telephone manner. Working 28 hours per week, this position offers £12.38 per hour plus benefits and may require weekend hours.

Qualifications

• Strong IT experience and attention to detail.
• Ability to cover for the Administrator when necessary.

Responsibilities

• Welcome and greet visitors professionally.
• Answer telephone and respond to enquiries.
• Provide administration support predominantly in HR.
• Assist with recruitment tasks and verify ID documents.
• Organise internal meetings and coordinate staff meals.
• Maintain tidiness of the reception area.

Skills

Excellent customer service skills

IT literacy

Previous telephone experience

Professional telephone manner

Knowledge of general administration

Good communication skills

Neat and well presented

Excellent written and verbal English

Job description

Admin Assistant/Receptionist

£12.38 per hour plus benefits

28hrs per week - Includes Weekend Working

A Top 20 Care Home Group 2025!

Awarded One Of The UK s Best Companies To Work For

The Gables in Hagley, near Stourbridge is a luxury 61 bedded residential and dementia care home.

We are looking for an Administration Assistant/Receptionist to be the first point of contact at the home. The role requires someone who has a range of skills with good IT experience and attention to detail. In addition to reception duties you will provide additional administration support to the Home Administrator – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence.

Main Responsibilities

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the persons identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained

Person Specification

• Excellent customer service skills
• IT literacy competent with the use of systems
• Previous telephone experience
• Professional telephone manner
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English