ADHD Patient Liaison Officer

NHS; Sutton Coldfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider is seeking a compassionate Patient Liaison Officer to enhance the patient experience in their ADHD Assessment Service. This role involves managing patient referrals, coordinating assessments, and providing administrative support during consultations. Ideal candidates will have experience in a healthcare setting, strong communication skills, and an empathetic approach. Flexible and remote working options are available, reflecting a commitment to work-life balance.

Qualifications

• Experience in a healthcare, patient-facing, or service-led admin role.
• Comfortable working with sensitive patient data and IT systems.
• Mental health or ADHD service experience preferred.

Responsibilities

• Manage referrals via e-RS and email, ensuring complete and accurate patient onboarding.
• Coordinate triage calls, assessments, and follow-up appointments.
• Provide technical and administrative support during virtual consultations.

Skills

Excellent interpersonal and communication skills

Strong attention to detail

Ability to multitask

Empathetic, professional approach to patient interaction

Tools

EMIS

Hero Health

Job description

Were looking for a compassionate, detail-orientedPatient Liaison Officer (PLO)to join our growingADHD Assessment Serviceteam. Youll play a vital role in delivering a smooth, supportive experience for patients from referral through to assessment, treatment, and aftercare.

Main duties of the job

As the first point of contact for patients, clinicians, GPs, and internal teams, youll ensure the highest standard of communication and coordination helping people feel informed, reassured, and well cared for throughout their journey with us.

About us

About us

HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.

Job responsibilities

About the Role

• Manage referrals via e-RS and email, ensuring complete and accurate patient onboarding
• Coordinate triage calls, assessments, and follow-up appointments
• Provide technical and administrative support during virtual consultations
• Process and distribute clinical reports using EMIS and Hero Health
• Support titration scheduling, liaise with GPs, and manage aftercare communications
• Be the first point of contact for patient queries, offering clear, compassionate guidance

Person Specification

Experience

• Experience in a healthcare, patient-facing, or service-led admin role
• Excellent interpersonal and communication skills
• Strong attention to detail and ability to multitask
• Comfortable working with sensitive patient data and IT systems
• Empathetic, professional approach to patient interaction
• Mental health or ADHD service experience
• Familiarity with EMIS Web, Hero Health, or similar systems
• Understanding of healthcare data protection (e.g., GDPR, Caldicott Principles)
• Experience with virtual consultations or AI transcription tools

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Home or remote working