Activity Host

Formula Fast Indoor Karting; Milton Keynes; On-site; GBP 10,000 - 40,000; Full time

Job summary

A fast-growing entertainment venue in Milton Keynes seeks an Activity Host to engage with guests in various activities. This role requires enthusiastic interaction, flexibility for diverse tasks, and strong communication skills. Responsibilities include greeting guests, supervising events, and maintaining schedule adherence. Experience in a customer-facing position is advantageous but not necessary, as training will be provided. Evening and weekend availability is required.

Benefits

Competitive pay

Progression opportunities

Staff discounts

Subsidised drinks

Company pension

Qualifications

• Build warm rapport with guests.
• Engage in various tasks throughout the day.
• Interact effectively with team and guests.
• Manage safety risks.
• Maximize revenue through upselling.
• Deliver a first-class experience.
• Maintain strict adherence to schedules.

Responsibilities

• Welcome and register guests for events.
• Oversee daily reservations on the booking system.
• Prepare and maintain cleanliness of the venue.
• Assist with safety equipment checks.
• Deliver briefings and presentations.
• Supervise activities and provide feedback.
• Serve snacks and drinks at the Cafe-Bar.
• Ensure timely operations.

Skills

Enthusiastic engagement

Flexibility

Communication skills

Safety awareness

Upselling skills

Attention to detail

Timekeeping

Job description

Overview

Formula Fast is fast-growing, independently owned & operated destination, located near Stadium:MK in Milton Keynes.

We're known for our high-end experiences, which currently include Karting, Escape Rooms and Axe Throwing, as well as being the hosts of the British Rental Kart Championship. We're also the highest rated indoor motorsport venue in the UK - thanks to our amazing crew.

We're currently recruiting for the position of Activity Host.

You'll be a key part of the team, hosting our award-winning events in a customer facing-role, and engaging with a variety of ages, activities and group types.

Responsibilities

• Greeting & helping register guests for their event
• Overseeing that day's reservations on our booking system
• Preparing the venue for events, keeping the venue clean and presentable throughout the day
• Assisting with fitting and checking all safety equipment
• Delivering briefings and presentations
• Hosting & supervising our activities (Race Marshals are a separate role)
• Giving tips on how to improve, and feedback on results
• Serving drinks and snacks at our Cafe-Bar
• Keeping everything running to a tight schedule - timekeeping is essential
• Generally seeing that customers are cared for during their time at the venue

Requirements

• Enthusiastic engagement - you'll need to build a warm, instant rapport with guests and get a buzz from interaction
• Flexibility - you'll enjoy taking on a variety of different tasks
• Communication skills - you'll be interacting with your team and guests throughout the day
• Safety awareness - to manage the potential risks to yourself, our guests and colleagues
• Upselling skills - to maximise spend per head by successfully offering add-ons
• Attention to detail - we deliver a first-class experience right down to the smallest details
• Timekeeping - we run to a very tight schedule and every minute counts!

Benefits

• Competitive, above-industry average pay for your role
• Progression opportunities
• Staff discounts and company events
• Subsidised drinks
• Company pension

Our hiring process involves a video or in-person chat with our senior team, as well as a practical (and fun!) assessment at the venue, OR trial shift, dependant on the role.

Previous experience in a relevant customer-facing position is an advantage but not essential (all training provided).

Due to the nature of our business, evening and weekend availability is essential.

Take your career up a gear and apply today!