Accounts Administrator

CONNELLS GROUP; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading property services company in the UK is seeking an Accounts Administrator. The successful candidate will support the accounting functions and ensure accurate processes that focus on customer satisfaction. Responsibilities include handling customer queries, maintaining accurate records, and contributing to team efforts. Ideal applicants should possess strong organizational skills and a commitment to compliance and teamwork. This role offers competitive compensation, a structured work schedule, and opportunities for career progression.

Benefits

Competitive salary starting from £24,250

Structured Monday–Friday schedule

Pension scheme

23 days annual leave plus bonus day

Career progression opportunities

Employee Assistance Programme

Discount schemes for retail and health

Qualifications

• Passion for delivering excellent customer service.
• Highly organized with strong attention to detail.
• Able to work effectively under pressure.

Responsibilities

• Take ownership of customer queries and resolve them positively.
• Support customers efficiently with a good telephone manner.
• Ensure safekeeping and proper handling of client money.

Skills

Excellent customer service

Strong attention to detail

Confident communication

Ability to work under pressure

Job description

Accounts Administrator

Are you a driven and professional Customer Service Specialist looking to take the next step in your career? Countrywide, part of the Connells Group, is seeking an enthusiastic Accounts Administrator to join our passionate and established team supporting the accounting functions within our estate agency network.

As an Accounts Administrator, you’ll play a key role in supporting our Landlords, Tenants, Branch Network, and Contractors. You’ll ensure that our accounts processes are accurate, timely, and customer focused.

What we can offer you as an Accounts Administrator

• A competitive salary starting from £24,250
• A structured Monday–Friday schedule
• Be part of the largest UK property services brand with bold transformation plans.
• Join a collaborative team.
• Pension scheme.
• 23 days annual leave, plus an additional day off for your birthday.
• Career progression including industry recognised qualifications.
• Employee Assistance Programme.
• Discount schemes covering retail, entertainment, travel and health.
• Family Friendly Leave including enhanced maternity and paternity leave.

Key Responsibilities of an Accounts Administrator

• Demonstrate your passion for working with people by taking ownership of customer queries and seeing them through to a positive resolution.
• Support our customers in an efficient and engaging way. You will need good telephone manner, coupled with strong numeracy and communication skills
• Have a keen eye for detail. It is our responsibility to ensure the safekeeping and proper handling of millions of pounds of client money.
• Establish and build strong relationships with customers and colleagues.
• Be a team player. You will need to confidently participate and contribute to team meetings and training.
• Have a willingness to learn. Compliance is key in the property industry, and you will need to proactively build your knowledge and understanding of relevant legislation.

Key Skills of an Accounts Administrator

• Passionate about delivering excellent customer service.
• Highly organised with strong attention to detail.
• A confident communicator, both written and verbal.
• Able to work effectively under pressure and meet deadlines.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.