Senior Account Manager

AXA; Slough; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A dynamic healthcare agency in the UK is seeking an Account Manager or Senior Account Manager to oversee key accounts in healthcare communications. This role involves driving project excellence, managing budgets, and leading client interactions. Ideal candidates should have a science degree and proven account management experience. Benefits include hybrid working, comprehensive healthcare options, and a collaborative culture. Join us to inspire and impact scientific communications.

Benefits

AXA Private Healthcare

Aviva pension scheme

25 days holiday plus bank holidays

Enhanced parental leave

Cycle-to-work scheme

Bonus schemes

Learning & Development programs

Wellbeing support

Qualifications

• Experience managing diverse accounts within medical education or a similar industry.
• Proven line management experience at SAM/SPM level.
• Ability to work independently and demonstrate initiative.

Responsibilities

• Oversee internal and external review processes for quality and compliance.
• Manage budgets and timelines effectively.
• Lead high-level client interactions and build relationships.
• Mentor and develop junior team members.
• Ensure projects meet regulatory and ethical standards.
• Support business growth by spotting opportunities.

Skills

Project management

Client relationship management

Team leadership

Budget management

Education

Science degree or relevant qualification

Job description

Overview

At Obsidian, we're passionate about transforming scientific communications to improve healthcare outcomes for everyone. As a specialist healthcare agency, dedicated to medical and scientific communications, we partner with global healthcare organisations to share knowledge that truly makes a difference. Our diverse team of >70 academic scientists, strategists, and communications experts deliver cutting-edge solutions across:

• Medical Affairs
• Strategic Consultancy
• Scientific Meetings and Events
• Medical Education
• Publications Planning and Delivery
• Creative & Digital Services
• Commercial Strategy

The Opportunity

Following exceptional growth in 2025, we're excited to welcome an Account Manager or Senior Account Manager to join one of our thriving business units. In this pivotal role, you will:

• Be part of a dynamic team of 20 account handlers and editorial specialists.
• Take ownership of key accounts across fascinating therapy areas including: hepatitis, HIV, oncology, rare diseases, nephrology, and haemophilia.
• Ensure seamless delivery while proactively identifying smarter, more strategic ways to achieve client goals.

What You\'ll Do

• Drive project excellence: Oversee internal and external review processes for quality, accuracy, and compliance, while coaching junior team members.
• Manage budgets and timelines: Keep financials on track and ensure projects are delivered on time, every time.
• Build strong relationships: Lead high-level client interactions and foster connections with internal teams, scientific experts, and suppliers.
• Mentor and lead: Line manage and develop junior team members, promoting best practices and high standards.
• Ensure compliance: Partner with senior leadership to guarantee all projects meet regulatory and ethical standards.
• Support business growth: Spot new opportunities, craft proposals, and help expand Obsidian's offerings.

Requirements

• Ideally a science degree (or relevant qualification) or a strong interest in healthcare communications.
• Proven experience managing diverse accounts and projects within medical education/communications agencies, or a similar industry.
• Previous line management experience (SAM/SPM level or above).
• Ability to work independently with minimal supervision, demonstrating accountability and initiative.
• Willingness to travel within the UK and internationally as required.

Benefits

• Hybrid working: Only 2 anchor days per week in the office from our vibrant London office (near Fetter Lane, EC4).
• AXA Private Healthcare (with family options), Aviva pension scheme, income protection, life assurance
• 25 day\'s holiday + bank holidays, plus gifted days at Christmas and your birthday off
• Enhanced parental leave, cycle-to-work scheme, season ticket loan
• Bonus schemes and employee referral rewards
• Learning & Development: Comprehensive training programs, annual performance reviews, and opportunities to join working groups.
• Wellbeing Support: EAP, mental health first aiders, AXA wellbeing calendar, and a dedicated wellbeing room.
• Social Connection: Regular social events and a friendly, collaborative culture.

Ready to lead, inspire, and make an impact? Join us at Obsidian and help shape the future of scientific communications.