Account Manager & Sales Support

Search Consultancy; Long Lee; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading consultancy firm in Bradford is seeking an Account Manager / Sales Support to manage client relationships and support a Director in converting warm enquiries. The role involves coordinating projects, maintaining client communications, and ensuring a smooth process. Ideal candidates should have experience in sales support, particularly in office interiors or related industries, along with excellent organizational and communication skills. This full-time, permanent position offers a competitive salary and commission structure.

Benefits

Competitive salary

Bonus linked to profit and conversions

Pension scheme

Career development opportunities

Qualifications

• Experience in Account Manager, Sales Support, or Client Services role.
• Background in office interiors, commercial furniture, fit-out, or a related sector.
• Strong organisational and administrative skills.
• Experience supporting a senior Director or leadership role is desirable.

Responsibilities

• Support the Director by managing and converting inbound enquiries.
• Build relationships with clients and handle follow-ups.
• Coordinate projects from initial enquiry through to handover.
• Assist with pricing, quotations, and order processing.

Skills

Organisational skills

Client-handling ability

Proficiency in MS Office

Communication skills

Ability to manage multiple enquiries

Tools

CRM systems

Job description

Account Manager / Sales Support (Office Interiors)

Salary: £30,000 - £35,000 + Commission (OTE 10k in 1st Year)
Location: Bradford, BD17
Hours: Mon-Fri, 8:45am-5:15pm
Start Date: ASAP
Full-time, permanent

Role Overview

To support a director by managing and converting inbound (warm) enquiries, maintaining client relationships, and coordinating projects from initial enquiry through to handover. The role is focused on client service, enquiry management, and internal coordination rather than cold business development. The business specialises in designing and installing complete office environments to their clients, offering a bespoke service and ensuring a smooth process for businesses.

Key Responsibilities

• Director & Sales Support:
  • Act as the day-to-day sales and client support for one Director
  • Manage the Director's enquiries, follow-ups, and client communications
  • Prepare meeting notes, proposals, quotations, and presentations
  • Ensure timely responses to all incoming enquiries and client requests
• Enquiry & Account Handling (Warm Leads):
  • Manage and qualify inbound enquiries from existing clients, referrals, and marketing activity
  • Act as the primary point of contact for clients once an enquiry is received
  • Maintain regular contact with clients to progress enquiries through to order
  • Support repeat business and account retention
• Client Liaison:
  • Build strong working relationships with clients, consultants, and suppliers
  • Arrange and attend client meetings, showroom visits, and site visits as required
  • Ensure a professional and consistent client experience throughout the process
  • Handle day‑to‑day client queries efficiently and proactively
• Project & Internal Coordination:
  • Liaise with design, estimating, procurement, and project teams
  • Ensure client briefs and requirements are clearly communicated internally
  • Track project progress and keep clients informed
  • Assist with handovers, aftercare, and post‑project follow‑up
• Commercial & Administration:
  • Assist with pricing, quotations, and order processing
  • Maintain CRM records and enquiry tracking
  • Support sales reporting and pipeline management
  • Ensure documentation is accurate and up to date

Required Skills & Experience

• Essential:
  • Experience in an Account Manager, Sales Support, or Client Services role
  • Background in office interiors, commercial furniture, fit‑out, or a related sector
  • Strong organisational and administrative skills
  • Excellent communication and client-handling ability
  • Comfortable managing multiple enquiries and priorities
  • Proficient in MS Office (Word, Excel, Outlook)
• Desirable:
  • Experience supporting a senior Director or leadership role
  • Knowledge of office interiors or commercial fit‑out processes
  • CRM system experience
  • Understanding of project-based sales
• Personal Attributes:
  • Highly organised and detail-focused
  • Proactive and dependable
  • Calm and professional under pressure
  • Team-oriented with a supportive mindset
  • Customer-focused and solutions-driven
• Package:
  • Competitive basic salary - entirely based on experience
  • Bonus linked to profit and conversions
  • Pension scheme
  • Career development within a growing interiors group

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.