Account Manager - Mid-Market

TrueCommerce (Coventry) Limited; Birmingham; Remote; GBP 30,000 - 50,000; Full time

Job summary

A global supply chain company is seeking an Account Manager in Birmingham to focus on the retention and growth of existing Mid-Market clients. Candidates should possess strong communication skills and a technical aptitude, along with 3-5 years of relevant experience. This role offers the opportunity for remote work and requires dedication to exceptional client service and proactive relationship management.

Qualifications

• 3-5 years Account Management or Customer Success experience.
• Genuine desire to build relationships with customers.
• Proven overperformance in exceeding retention & sales quotas.
• Enjoys proactively reaching out and upselling.
• Strong phone and listening skills.

Responsibilities

• Meet or exceed monthly sales quotas.
• Develop trust relationships with mid-tier customers.
• Proactively contact customers for improvements.
• Resolve issues and maintain customer trust.
• Update CRM with notes and activities.

Skills

Client satisfaction

Interpersonal communication

Customer-oriented

Problem-solving skills

Technical aptitude

Job description

Overview

Account Manager role focuses on the retention and growth of existing TrueCommerce Mid-Market clients across Europe. You will have expertise in client satisfaction and retention, with a passion for delivering exceptional service and business value. This role will be focused on proactively growing and retaining relationships with existing clients in the Mid-Market space. An Account Manager must be confident, detail-oriented and hard-working. To be successful, you need to have strong interpersonal communication, empathy, self-confidence, and naturally customer-oriented. Come be a part of a growing Sales team! Remote Working Opportunity!

Responsibilities

• Meet or exceed monthly sales quotas that include Bookings (upsell) and Net Retention targets.
• Developing trust relationships with a book of mid-tier customers to ensure they do not churn.
• Proactively contact current customers to discuss areas of customer improvement that would benefit the customer.
• Highly responsive to customer requests via email and tasks.
• Maintain high level of opportunity follow-up to ensure all opportunities are updated.
• Be a trusted advisor and advocate for the customer both internally and externally.
• Resolve any issues and problems faced by the customers and deal with complaints to earn and maintain ongoing trust.
• Continually update TrueCommerce CRM with notes and activities.
• Attend department meetings and educational activities to stay up to date on the latest developments and trends within the industry.

Qualifications

• 3-5 years Account Management or Customer Success for existing customers.
• A genuine desire to build relationships with existing customers.
• Proven overperformance in exceeding retention & sales quotas.
• Enjoys proactively reaching out to customers to recommend new solutions and upselling.
• This individual enjoys solution selling and thrives on change.
• Strong technical aptitude is a must.
• Strong phone skills, exceptional listening skills, and above-average problem-solving skills.
• Proven ability in building client rapport.
• Organizational skills with an emphasis on attention to detail.
• Working knowledge of EDI is very helpful.
• Willingness to dedicate extra effort beyond normal working hours.

About TrueCommerce

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen's, Ocean Spray, and many more. Come join our team!

Please visit our careers website for additional information. See job description