Account Manager

Imperial Recruitment Group; Washington; On-site; GBP 30,000 - 35,000; Full time

Job summary

A well-established printing company in Washington is seeking an ambitious Account Manager to develop strong client relationships and ensure exceptional service delivery. The ideal candidate has prior experience in customer service or administration, with a preference for those in the printing industry. You will work closely with Key Account Managers and assist with reporting and performance updates. This role offers a salary range of £30,000 - £35,000 and opportunities for growth within a supportive team culture.

Benefits

25 days holiday plus Bank Holidays

Free onsite parking

Ongoing professional training

Collaborative team culture

Opportunities for career progression

Qualifications

• Previous experience in a customer service or administrative environment is preferred.
• Desirable experience in the printing industry.
• Ability to build strong client relationships.

Responsibilities

• Build and maintain relationships with clients.
• Support day-to-day client operations.
• Understand client requirements for timely delivery.
• Resolve issues effectively to ensure client satisfaction.
• Prepare reports and forecasts for client performance.
• Identify growth opportunities.

Skills

Excellent communication

Relationship-building

Organizational skills

Attention to detail

Proactive attitude

Enthusiasm

Job description

Imperial Recruitment are proud to be supporting a well‑established printing company based in Washington with the appointment of an Account Manager.

This is an exciting opportunity for an ambitious individual looking to develop a career in account management within the print industry. You'll support senior team members in building and maintaining client relationships, ensuring the delivery of exceptional customer service while developing your commercial skills.

Salary & Benefits

• £30,000 - £35,000 per annum
• 25 days Holiday plus Bank Holidays
• Free onsite parking
• Ongoing professional training and development
• Supportive and collaborative team culture
• Opportunities for career progression

Key Responsibilities

• Build and maintain strong relationships with a portfolio of clients.
• Work closely with Key Account Managers to support day‑to‑day client operations.
• Understand client requirements and ensure timely delivery of products and services.
• Resolve issues effectively and maintain high levels of client satisfaction.
• Assist with preparing reports, forecasts, and client performance updates.
• Identify opportunities to add value and support business growth.

About You

• Previous experience in a customer service or administrative environment (printing industry experience desirable).
• Excellent communication and relationship‑building skills.
• Highly organised with strong attention to detail.
• Proactive, enthusiastic, and eager to learn.

Diversity & Inclusion

At Imperial Recruitment, we believe diversity drives innovation and success. We encourage applications from all individuals, regardless of background, identity, or personal circumstances. We are committed to providing equal opportunities and a recruitment process that is fair and inclusive.