Account Manager

STATSports; Newry; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading sports technology company in Newry is looking for an Account Manager to build relationships with elite sports clients across Europe. The ideal candidate will have a 2:1 in Sports Science, strong communication skills, and must be organized. Responsibilities include client management, sports consultancy, and ensuring product usage. The role offers a hybrid work model and competitive benefits, including annual leave and health insurance.

Benefits

31 days annual leave

YAYA Day on your birthday

Enhanced Maternity & Paternity Pay

Private Health Insurance & Cashback Plan

Pension Scheme

Life Cover

Critical Illness Cover

Income Protection

Health and wellbeing Initiative

Diversity and Inclusion Initiative

Leisure clothing partnership

Qualifications

• Fluent in English.
• 1+ years in a customer-focused role.
• Experience in High Performance Sports with GPS tracking.

Responsibilities

• Manage customer accounts and relationships.
• Deliver Sports Science consultancy.
• Ensure clients are trained on product usage.
• Attend to client queries and maintain records.

Skills

Communication skills

Customer relationship management

Organizational skills

Sports Science knowledge

Education

2:1 in Sports & Exercise Science or equivalent

Tools

Salesforce CRM

Job description

Overview

Want to play your part in shaping the future of sport? At STATSports, you’ll join a team trusted by the world’s biggest athletes and organisations. Our technology powers performance on the biggest stages and supports the next generation of athletes to reach their full potential.

From our beginnings in 2007 to becoming the global leader in GPS player tracking, innovation has always driven us forward and our people make it possible. We work hard, we celebrate success, and together we’re creating something special. The next breakthrough in sport could have your name on it.

About the role

We’re looking for a world class Account Manager to support our professional sports clients globally based in the UK and across Europe. You’ll own the relationships we have with elite sports organisations providing training, sports consultancy and on-going support daily. In this role, you’ll become an expert in our industry-leading technology and make sure our clients get maximum value from our products and services. This role is a hybrid role based out of our HQ in Newry.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Provide Sports Science consultancy.
• Be strategic in your approach, providing proactive, value add account management services.
• Ensure clients are using the most up-to-date products, and are fully trained on every aspect of the system.
• Be highly personable and professional. Build and maintain strong, long lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Ensure prompt and accurate answers to clients’ queries and assist with challenging requests or issues escalations as needed.
• Ensure client records are up to date and accurate in Salesforce, recording all interactions.
• Visit clients throughout the year to ensure client’s needs and objectives are being met.
• Develop new business with existing clients and identify areas of improvement to meet sales quotas.
• Collaborate with the Sales Team to identify and grow opportunities within territories.
• Continued contribution to the Sports Science Department which includes written Performance Insights.
• Be committed to continuous professional development, keeping up to date with the latest developments in the athlete monitoring industry including competitor systems as well as Account Management skills.

About You

This role is ideal for someone who enjoys building relationships and likes to work in a fast-paced environment. A world class Account Manager at STATSports is organised, has great communication skills and is passionate about providing exceptional customer experiences.

You’ll need to have:

• At least a 2:1 in Sports & Exercise Science or equivalent.
• Ability to fluently speak English.
• 1 year+ working in a customer focused role.
• Experience working or coaching in High Performance Sports using a GPS Performance Tracking System.
• The ability to travel for work, up to 50% of the time.

Desirable Qualifications

• Experience with Salesforce CRM.
• Fluency in another European language.

STATSports is an equal opportunity employer. If you feel you would be a great addition to the team and are excited by the prospect of forging an impactful career with us, we would love to hear from you. We would particularly welcome applications from women and underrepresented groups.

No-one wins unless everyone wins!

We believe that diverse teams have the greatest impact, so we really care about creating a diverse and inclusive environment. At STATSports, no one wins unless everyone wins, so we’re focused on creating a team where everyone feels they belong. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. If you do, you’ll be joining an environment where everyone has an equal opportunity to share their opinion, showcase their skills, develop their career and be part of a caring and inclusive team.

Why STATSports?

We’re still a small business that happen to be the world leader in our field, which means you can be part of something big. Working at STATSports, you’ll have a real impact and see directly how the day-to-day work you do makes a difference in sport at the elite level. You’ll collaborate with a world class team and be given the freedom to innovate, create and deliver at the highest level.

As part of the team, you’ll get all the important stuff as well as:

• A hybrid working model
• 31 days annual leave
• Our “YAYA Day.” An additional day off on your birthday
• Enhanced Maternity & Paternity Pay
• Private Health Insurance & Cashback Plan
• Pension Scheme
• Life Cover
• Critical Illness Cover
• Income Protection
• Health and wellbeing Initiative
• Diversity and Inclusion Initiative
• Leisure clothing partnership