Account Manager

DS Smith; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading packaging company is seeking an Account Manager for their UK Hi Performance Division. This role involves managing key accounts, driving customer satisfaction, and implementing account strategies. The ideal candidate will have proven success in account management, excellent relationship-building skills, and strong negotiation abilities. Benefits include a competitive salary, company car, and multiple employee assistance programs. This position is home-based with required travel to customer sites.

Benefits

Competitive salary

Company Car

Sales bonus scheme

25 days holiday plus bank holidays

Pension scheme

Life assurance

Income protection

Sharesave scheme

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Qualifications

• Proven success in managing large accounts in an Account Management role.
• Strong ability to work independently and remotely with travel as needed.
• Ability to deliver dynamic and professional presentations.

Responsibilities

• Lead and maintain business relationships with customer accounts.
• Implement the account management strategy and monitor performance.
• Drive customer retention and ensure customer satisfaction.

Skills

Key account management

Strong business acumen

Negotiation skills

Relationship building

Job description

Lead, develop, win and maintain business with customer accounts, achieving Sales KPI’s & Account Plan targets.

To implement the account management strategy and influence the overall strategic direction of account (s).

Manage the account plan, monitor progress against the agreed targets and objectives, and decide on appropriate interventions to deliver on the target performance levels for the targeted area.

Drive customer retention and be responsible for customer satisfaction, loyalty and delivering a customer experience better than our competitors to keep and win new business.

Typically operates within a medium to large multisite business unit.

About the role

The DS Smith Sales team are a dynamic and vibrant mix of professionals who focus on delivering the Sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. From our energetic Business Development Team who create opportunities, to our incredible Account Managers who build & strengthen relationships with Global Brands, the Sales team are the face of our business and our biggest ambassadors!

We have a fabulous opportunity for a pro‑active and driven individual to join as an Account Manager for the UK Hi Performance Division managing a portfolio of key accounts. This would be a perfect opportunity for an existing Account Manager, with experience of managing large accounts to come and be part of this amazing team!

Working and supporting the Sales Team, you will be using your experience to build and establish relationships with some of our largest accounts within the Hi Performance division, and support those customers in line with our growth strategy. This is a customer facing role working in partnership with key clients as an internal partner, from reviewing existing products, to providing regular commercial and service reports, updates and supporting during tender updates and new proposals.

As a strong sales professional and natural ‘people-person’, you will thrive on networking with the wider sales teams and customer sites to allow to you to identifying new growth areas, drive performance through engagement and awareness to maximise revenue to support the account strategy and plans. Working with our innovation teams, you will be identifying ways to support the customers whilst delivering a fabulous customer experience.

So, if you have experience within key account management, have the tenacity and spirit to work in a fast-paced role and are eager for a new challenge – then we might be looking for you!

About you

• Proven success, knowledge, and experience managing large accounts in an Account Management role within Hi Performance/Industrial – packaging product experience desirable but will welcome experience in other areas
• A Full driving license
• A strong ability to work independently & remotely with travel as needed
• Strong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internally
• Proven success, knowledge, and experience of analysing and initiating actions based on financial insights and understanding
• Ability to build strong working relationships with colleagues, clients, and stakeholders around the business
• Ability to deliver dynamic & professional presentations

Benefits

• Competitive salary
• Company Car
• Sales bonus scheme
• 25 days holiday plus bank holidays
• Pension scheme, life assurance and income protection
• Sharesave scheme
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location

This is a full time, home-based role with travel to sites in Birmingham, Hinckley, Redditch, Crumlin (Wales) and Wirral and other customer sites as required.