Account Manager

Natterbox Ltd; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading SaaS company in Greater London seeks an Account Manager to enhance customer relationships and manage a portfolio of accounts. You will ensure clients derive max value from our solutions, handle renewals, and advocate for customer feedback within the organization. The ideal candidate has 1-2 years in a similar role, strong communication skills, and experience in a fast-paced tech environment. Benefits include hybrid working, health insurance, and employee perks. Join us to develop your commercial career!

Benefits

Hybrid working

25 days holiday increasing to 30 days

Employee perks from Perkbox

Private health insurance

Share options

Qualifications

• Minimum 1-2 years’ experience in Account Management in a B2B SaaS environment.
• Proven track record managing renewals and upselling.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage a portfolio of mid-level customers and ensure they receive full value from the platform.
• Take ownership of the renewal process and identify upsell opportunities.
• Act as the voice of the customer within the company.

Skills

Customer relationship building

Commercial acumen

Communication skills

Data-driven mindset

Tools

Salesforce

Job description

Overview

As an Account Manager at Natterbox, you’ll play a key role in helping our customers get the most out of our SaaS solutions. You will look after a dedicated portfolio of accounts, acting as their main point of contact and ensuring they stay happy, successful, and ready to grow with us.

We’re looking for someone with around 1–2 years of experience who is genuinely customer-obsessed and ready to build their commercial career. If you are a proactive communicator who loves building relationships and thrives in a fast-moving environment, this is a great opportunity to develop your skills within a leading tech brand.

What you'll do

Relationship Building: Manage a portfolio of mid-level customers, building strong bonds with day-to-day users to ensure they are getting full value from our platform.

Commercial Support: Take ownership of the renewal process and learn to identify opportunities where our products can further help a customer’s business grow.

Customer Advocacy: Act as the voice of the customer within Natterbox, ensuring their feedback is shared with our internal teams and their queries are resolved promptly.

Data & Insights: Use health metrics and usage data to guide customer conversations and help deliver regular Business Reviews that showcase the impact of our tools.

Team Collaboration: Work closely with Technical Account Managers and cross-functional teams to ensure smooth product adoption and help solve any challenges.

Account Planning: Maintain accurate and up-to-date records within Salesforce, ensuring visibility and accountability for every account in your care.

Professional Representation: Represent the Natterbox brand with enthusiasm, clarity, and a high standard of professional care at all times.

Qualifications

• Minimum 1-2 years’ experience in an Account Management or similar role in a B2B SaaS environment.
• Proven track record of managing renewals and driving upsell opportunities in a customer-facing, quota-carrying role.
• Strong commercial acumen and the ability to confidently discuss ROI and value with senior customer stakeholders.
• Excellent communication and relationship-building skills - both internally and externally.
• Proficiency in using CRM tools (e.g., Salesforce), and understanding of customer health tracking and account planning.
• Ability to work collaboratively across teams (Product, Sales, Support, etc.)
• Passion for helping customers succeed and a genuine curiosity about how they use technology to solve business challenges.

What will set you apart from other candidates

We’re looking for more than just experience - we’re looking for someone who brings energy, curiosity, and commercial confidence to every customer conversation. You’ll stand out if you:

• Have worked in a fast-paced SaaS scale-up and are comfortable navigating ambiguity and change.
• Bring a data-driven mindset, using metrics to shape account strategies and customer engagement.
• Demonstrate a consultative approach, uncovering customer needs and aligning them to our platform's value.
• Understand the telecoms or voice technology landscape, and how it impacts customer experience.
• Are passionate about building structured, repeatable processes that raise the bar for customer success.

Alongside a competitive salary and competitive commission plan, we offer a great range of benefits:

• Hybrid working (with an expectation of 2 days minimum in a London office)
• 25 days holiday increasing to 30 days, after 2 years
• A range of employee perks from Perkbox
• EAP via Vivup

After a successful probationary period, you will also receive

• Private health insurance (currently with Vitality)
• Share options

Note some of our benefits are non contractual and are provided at Natterbox’s discretion.