Account Manager

Lumanity; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare consulting firm in Greater London is seeking an experienced Account Manager to ensure successful management of client accounts. You will act as the primary client contact, track projects and financial deliverables, and maintain positive client relationships. The ideal candidate has over 4 years of account management experience in healthcare and excellent project management skills. The company offers competitive compensation and a comprehensive benefits package.

Benefits

Competitive salary plus annual bonus scheme

Private health insurance

Generous pension scheme

25 days paid holiday

Life assurance coverage at 4x base salary

Qualifications

• 4+ years of account management experience in the pharmaceutical or healthcare industries.
• Ability to travel as needed.
• Demonstrated understanding of the clinical development process.

Responsibilities

• Ensure successful management of accounts on a day-to-day basis.
• Prepare and lead internal and client status meetings.
• Actively strive to drive organic growth on assigned accounts.

Skills

Project management skills

Financial acumen

Client relationship management

Organizational skills

Education

Bachelor’s degree

Job description

Overview / About us

Lumanity is dedicated to improving health outcomes by accelerating and optimizing access to life-changing medicines. As a global strategic partner that brings together strategy, evidence, engagement, and technology, we were designed to engineer breakthrough value to tackle our clients’ toughest challenges by revolutionizing how value is generated, demonstrated, and communicated.

Responsibilities / Position overview

The Account Manager will ensure successful management of accounts on a day-to-day basis from the execution to completion of client projects. As the Account Manager, you serve as the primary client contact and will be responsible for facilitating and tracking projects and financial deliverables and work closely with the project team members to communicate client needs and expectations, ensure timelines are developing, and potential issues are identified and resolved.

Additional responsibilities include:

• Prepare for and lead internal and client status meetings
• Understand and ensure the team follows all client required standard operating procedures and requirements
• Alert other internal departments of resourcing needs
• Draft scope of work and budgets based on client direction and ensure internal alignment and approval before submitting to client for review/approval/processing
• Monitor and adhere to approved budgets
• Report budget changes (i.e. change in scope that may lead to overage) to the client in a timely manner
• Maintain accurate financial spreadsheets to support internal and client needs
• Submit invoices, accruals, etc. in a timely manner consistent with both internal and client directed SOPs
• Prepare for and is accountable for actions discussed in monthly revenue and forecasting meetings
• Provide timely and accurate project status updates and client requested reports
• Actively strive to drive organic growth on assigned accounts by developing and maintaining excellent, positive client relationships and providing a high-quality service
• Support and guide junior members of the team; provide training and mentoring on administrative and process-related tasks as required
• Work efficiently with members of the Meeting Planning department in a proactive and organized manner to ensure proper coordination and execution of virtual and live events

Qualifications

• Bachelor’s degree
• 4 plus years of account management experience in the pharmaceutical or healthcare industries
• Ability to travel as needed
• Excellent project management skills, including organization, prioritization, and delegating
• Demonstrated understanding of the clinical development process and strategic communication planning
• Excellent financial acumen

Benefits

We offer our employees a comprehensive benefits package that focuses on what matters to you – health and well-being, personal finances, professional development, and a healthy work/life balance:

• Competitive salary plus annual bonus scheme
• Private health insurance plus enhanced dental and optical cover
• Generous pension scheme
• 25 days paid holiday
• Enhanced maternity and paternity pay for employees with 2+ years of service
• Access to comprehensive Mortgage Advisor Service
• Group income protection
• Life assurance coverage at 4x base salary
• EV car scheme and more